Game is glitchy and no support when app fails
Game is slow, app restarted every couple of minutes even on the low setting.
The button to sell hydrogen stopped working meaning I lost ground in the game and could not sell energy. I sent a video to the support team and they said ‘it will take as long as it takes’ for the developers to fix it. They said they wouldn’t refund me.
Very frustrated.
Response from developer
Hi there, thanks for reaching out. We have actually offered you compensation for this issue whilst our team try and fix it. We can't refund on purchases as that is part of our terms and services.
Just a screen
Response from developer
Hi there, sorry to hear that this is happening. Could you try and clear the cache on your device and try again for me? If that does not help, reach out to our team via support@trophy-games.com
Stealing Points
Response from developer
Hi there, this is very strange and should not be happening. Could you let our team know more about the issue via support@trophy-games.com?
Great concept. Misguided execution.
Additionally the game is unstable, laggy and borderline unusable.
Note to devs: instead of adding flashy, needless updates, focus on the core of the game. Perfect it before adding things that would only make the performance worse.
Response from developer
Hi Yehman, thanks for reaching out with your feedback - I will pass it on to the team for you. You can change your game performance settings via the in-game settings. This may help with general gameplay performance.
Can’t even open the game to review it
Response from developer
Hi there, sorry to hear this. Please try close the app, clear the cache on your device and then re-open. Let us know if that did not help via support@trophy-games.com
Could be better
Response from developer
Hi there, thanks for reaching out. We actually have this issue logged with the team and we hope to resolve it soon.
Broken
Response from developer
Hi there, sorry to hear this. Please try clear the cache on your device and try again for me. If that does not work, reach out to us via support@trophy-games.com
Review
Great game
Loading screen stuck
Response from developer
Hi there, sorry to hear this. Could you now try again? If the issue persists, reach out to our team via support@trophy-games.com for help.