Did not honor free trial
This app automatically charged me $15.99 when I selected for the free 3 day trial. Even after the trial it said it would be only $5.99/week. Not $15. I don’t know if this is the app or apples fault but I’m requesting a refund.NA123457888
Developer Response
Hi NA123457888, We’re sorry to hear about your experience, and we understand how frustrating it must be to see an unexpected charge. However, we want to clarify that our app does not have any subscription plan priced at $15.99. Our weekly subscription is $5.99, as you mentioned. It’s possible that there may have been some confusion with another app or a billing error. We recommend checking your Apple settings to review your active subscriptions and confirm the charges. If you’re still unsure or believe there’s been a mistake, we encourage you to request a refund through Apple’s support, as they handle all billing matters. We hope this helps clarify the situation, and If you have any other concerns or need further assistance, please feel free to contact us directly at support@donny.ai. Best regards, Donny's TeamHigh Demand Error
Every attempt to use one of my photos results in the High Demand error.BuxterPosey
Developer Response
Hi BuxterPosey, We’re very sorry to hear about your experience with our app. We recently fixed the High Demand error issue, so it’s concerning to hear that you’re still encountering it. Could you please reach out to us at support@donny.ai? We’d like to investigate this further and ensure that you can fully enjoy our app without any issues. Your satisfaction is our top priority, and we appreciate your feedback. Thank you for your patience and understanding. Best regards, Donny's teamWould be way more stars if
The app is amazing and the team is just as good I had a problem and they addressed it and fixed it fast and were so kinda for sure the team you want to stand behind awesome app that creates amazing pictures that are lot of fun will keep around for years to come.ISAY10
Developer Response
Hi ISAY10, Thank you so much for your review! We're thrilled to hear that you're enjoying the app and that our team could address your concerns quickly. Your support means the world to us. If you have any more feedback or suggestions, please don't hesitate to reach out! Enjoy creating amazing pictures, and we look forward to having you with us for years to come! Best regards, Donny's teamWould be way more stars if
The app is cool and does a very good job the only reason I give it 2 stars you pay for the app and then it will only let you make one picture every 15 minutes and that just seems like a waste of money to me i got to make a second picture and everytime it said due to high demand wait 15 minutes and after paying that’s a huge disappointmentDeveloper Response
Hi ISAY10, Thank you for your feedback and for appreciating the quality of our app. We're sorry to hear about the inconvenience with the 15-minute wait time. We understand how frustrating this can be, especially after purchasing the app. We're actively working on improving our service to handle high demand better. Please contact our support team at support@donny.ai so we can assist you further. Thank you for your understanding and for helping us improve. Best regards, Donny's team
