Can you please consider allowing the user to press the camera button and having the app take a screenshot right away then saving the image to my camera roll? Right now I have to press the camera button then I press the red icon to take a image (too many steps) then the image disappears and I cannot save it.
Thank you.
Developer Response
Hello, this is MedCounter. Your suggestion to add a feature that allows users to take a picture and save it to the camera roll is a really useful idea. We believe this feature could benefit many of our users. Our team will actively consider implementing this. Thank you!I liked the app before the recent update with the added photo option. I just want to open the app, aim, count, and close the app. Clicking around while doing work slows me down.
The developer has been in touch, promising an improved version in the future.
Developer Response
Hello, this is MedCounter. Thank you for your valuable feedback. We'll work on improving the app to make it as simple and quick to operate as possible, taking your comments into account. We prioritize user experience and will continue to make improvements going forward. Thank you. CopyI liked the app before the recent update with the added photo option. I just want to open the app, aim, count, and close the app. Clicking around while doing work slows me down.
Developer Response
Hello, this is MedCounter. Thank you for your valuable feedback. We'll work on improving the app to make it as simple and quick to operate as possible, taking your comments into account. We prioritize user experience and will continue to make improvements going forward. Thank you. CopyWell, I didn’t think it could get worse….but alas, it did. Reverting back to the old version with the newest update now results in even more glitches and just black screens 50-75% of the time. Freezes constantly and have to completely close out of the app and open back up each time. I’m so sad to see the perfect app gone due to updates 😭
Developer Response
Hello, this is MedCounter. We apologize for the inconvenience caused by the recent update. We are currently doing our best to fix various bugs and improve user experience. We highly value your feedback and will continue to work on providing you with a better experience. Once again, we apologize for the inconvenience.Real time counting was fixed in an update! I can now count within a matter of seconds by opening my phone and hovering over the objects.
Developer Response
Hello, this is MedCounter. Thank you for the 5-star rating! We are committed to making the app even better, and we truly appreciate your feedback. Thank you!Please switch back to previous version. The new “take a picture” feature is way slower and laggy. I get frequent miscounts now. Unusable after the update.
Developer Response
Hello, this is MedCounter. We sincerely apologize for the issues caused by the recent update. We have listened to your feedback and have restored the real-time mode of the previous version. We are working hard to improve the user experience and appreciate your patience. Thank you for your valuable feedback.How did the video mode get ruined so horribly? It was working completely fine before the update, and now it’s even worse at distinguishing between pills that are touching.
Developer Response
Hello, this is MedCounter. Thank you for your valuable feedback.
We sincerely apologize for the inconvenience you experienced with the video mode. We regret that it took us some time to resolve the issue.
We've now fixed the problem and restored the stable real-time mode from the previous version. The update has been applied, and you should notice improved app performance.
If you have any further questions or comments, please don't hesitate to let us know. We hope you enjoy the improved version and thank you again for your support.
I’m giving 5 stars because of how amazing this app was BEFORE the update. I can’t find anything like it. I would gladly pay $9.99 to have it back the way it was and without ads. The real-time updating camera mode had no lag and proved again and again to be extremely reliable. I hope this gets fixed soon or the bad reviews will keep coming.
Developer Response
Hello, this is MedCounter. Thank you for your valuable feedback. Thank you for bringing this issue to our attention. We are happy to inform you that we have restored the previous real-time mode that you thought was reliable. The latest update has been released and the issue you were experiencing in video mode should be resolved.
Thank you for your understanding and patience as we work to resolve this issue. Please let us know if you have any additional feedback or if you encounter any other issues. Thanks again for your support.Please go back to the old version where you don’t have to take a photo. This takes so much more time, which we don’t have if we are using this app. Looks like the video mode is like the old version, but that mode has a ridiculous lag time, making it unusable. Also it is 10x slower and more glitchy. This is definitely a downgrade, not an upgrade. I can’t imagine this app being useful anymore, so I guess I will look elsewhere. This was the perfect app before todays update. Please at least give the option to go back to the older version!
Developer Response
Hello, this is MedCounter. We sincerely apologize for any inconvenience caused by our recent update. We have listened to your feedback and have restored the previous real-time mode.
We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue. Please feel free to contact us with any additional feedback or concerns. Thank you again for your understanding and continued support.Update with photo is terrible. Previous version gave a quick immediate count.
Developer Response
Hello, this is MedCounter. Thank you for your valuable feedback on our recent update. We apologize for the disappointment. We take your concerns seriously and have restored the fast and responsive real-time mode from the previous version.
We hope that this update has improved the performance of the app. If you have any additional concerns or feedback, please feel free to let us know. We will do our best to continuously improve MedCounter. Thank you for taking the time to share your thoughts.
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