App Update
Response from developer
Dear customer, Thank you for sharing your experience! We're thrilled to hear that the Aura A40 7.1 surround system is working great for you right out of the box. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your audio experience, and thank you for choosing Ultimea! Best regards, Ultimea Team
M4T no support??
Response from developer
Dear Customer, Thank you for your feedback, and we’re sorry to hear about your disappointment regarding app support for the sound system. We understand how challenging it can be to adjust settings without clear indicators, and we truly value your input. While the app's functionality is an area we’re actively working to expand, we want to assure you that our remote control offers rich functionality and can meet most basic sound adjustment needs. We’d like to check if there are any alternative solutions or upcoming updates that could address this issue. Your feedback is invaluable in helping us improve, and we appreciate the time you’ve taken to share your thoughts. For further assistance or updates, please don’t hesitate to contact us at [support@ultimea.com] Best regards, Ultimea Team
Won’t connect
Response from developer
Dear customer, Thank you for sharing your feedback, and we're sorry to hear about the issues you've experienced with the Poseidon 5.1 system. We wanted to mention that our app download page includes information about supported models(Poseidon D80, Poseidon D70, Apollo S70, Solo B30, Solo B30 Pro, Aura A30, Aura A40, Apollo S40 Pro). We understand how important it is to have reliable controls, whether through the remote or the app. The app should provide a seamless connection to enhance your experience, and we regret that this hasn’t been the case for you. To help resolve this, could you please confirm the model of your device? This will allow us to assist you more effectively. If your model is not within the supported range, it will not be able to establish a connection with the app. Regarding the remote, your feedback is invaluable. We’ll share your concerns with our product development team to explore improvements in its quality and design. If your remote control is damaged, we can resend you a new one. We truly appreciate your time and hope to resolve these issues promptly. Please feel free to reach out to our support team at support@ultimea.com for personalized assistance. Best regards, Ultimea Team
Nice experience!
Response from developer
Dear Soud Lover, Thank you so much for your wonderful feedback! We're delighted to hear that you're enjoying the upgrade to the Poseidon D80 and that the Dolby Atmos system and app’s sound customization are meeting your expectations. Your recommendation means a lot to us, and we’re grateful for your support. If you ever need any assistance or have further feedback, don’t hesitate to reach out. Enjoy your sound experience! 😊🎶
D60
Response from developer
Dear customer, We apologize for the wait. We are working on expanding the app functionality for the Poseidon D60, but it will take approximately 2 months to complete. In the meantime, please use the remote control for adjustments. You can also try our customization software on the website. We appreciate your patience!
A waste
Response from developer
Dear Customer, We sincerely apologize for the inconvenience. Could you please provide the model of the product you're using? Support App control: Apollo S70 & Solo B30 & Solo B30 Pro & Aura A30 & Aura A40 & Apollo S40 Pro. If your product model is one of these, please reach out to our support@ultimea.com, and we'll assist you in resolving the issue promptly. Thank you for your understanding.
Can’t connect Apollo S50 soundbar
Response from developer
Dear Customer, Thank you for reaching out. I’m sorry to hear that you're having trouble connecting your Apollo S50 to the app. At the moment, the Apollo S50 does not have compatibility with the app. Please use the remote control first to adjust EQ, Bass and other available functions. We are continually working to expand app support for more models. We appreciate your understanding. If you have any further questions or need assistance with your device, feel free to contact us. We’re here to help!
D60 not supported
Response from developer
Dear Customer, Thank you for your feedback. We're sorry that you are experiencing issues with the App not supporting the Poseidon D60. Currently, the App only supports newly released products. Please rest assured that we are actively expanding the app's compatibility with more models. It will take some time. Please stay updated by visiting our official website (ultimea.com) for any updates. Your support means a lot to us!
My speaker can be controlled with the ULTIMEA app
Response from developer
Dear customer, Thank you for your positive feedback! We're thrilled to hear that you're enjoying the ability to customize the sound settings with the ULTIMEA app. We're always working to provide the best experience for our customers, and we're glad it's been great for you! If you ever have any questions or need assistance, feel free to reach out. Enjoy the sound!
Will Not Connect
Response from developer
Dear customer, I'm sorry that I couldn't see your message in time. We're sorry to hear about the trouble you're experiencing with the Solo B30 Pro and the app. We understand how frustrating this can be. Could you please provide us with your Ultimea ID and SN code on the back of your device? You can reach us at support@ultimea.com for help. Our support team is here to assist you further at 24 hours. Could you please give us a chance to make something right? We would appreciate it. Thank you for bringing this to our attention, and we’re committed to resolving this for you!
