Nest Pensions User Reviews

Nest Pensions

NEST Corporation

Finance

Reviews Summary

Positive highlights

👍

This app hasEasy to navigate app

💡

This app hasAbility to see pension value

🚀

This app hasSeamless login experience

🔒

This app hasSecure with Nest

👍

This app hasUser-friendly features

Negative highlights

🐛

This app hasFrequent crashes and technical issues

🔒

This app hasLack of biometric login options (Face ID/Touch ID)

👎

This app hasDifficult to track contribution details

🔍

This app hasLimited features compared to other pension apps

🤖

This app hasPoor customer support experience

Top reviews

Most RecentHighest RatedLowest Rated

Won't open

Downloaded twice and just get a white screen when opening. Restarting phone and all updated. Useless.

cm90909090

9 days ago

Basic functionality, needs improvement

Please add Face ID login as a high priority. Additionally, please simplify the contributions history - having the individuals contributions not add up to the total contributions (because of fees and tax relief) does not make tracking contributions easy, and other pension providers do not display contributions this way.

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Kavanhugh

18 days ago

Response from developer

Hi, thank you for taking your time to leave us a review. We are looking to add biometric login features in future versions. We are sorry to hear that the individual contributions are not clear for you however we can feed this back to the relevant team. If you're still needing assistance our contact centre team is available on 0300 0200 091, we are open from Monday to Sunday, from 8am to 8pm. CM- The Nest Team

Good

Good to see pensions data in the dashboard though I use it occasionally. Bad thing is I have to enter user detail every-time. Also. Cant chat for queries related to my contribution

Jesse78 Moore

23 days ago

Response from developer

Hi, thank you for taking the time to leave us a review. We're looking to implement features such as remember your details in the near future. If you want to speak about your contributions, our contact centre team are available on 0300 0200 090. We are open from Monday to Sunday, from 8am to 8pm. CM

Awful experience

I’m left wondering how much experience Nest have in this business. It’s unlike any other provider I’ve ever had. Simple basic things are so much effort. The support is robotic but not as responsive.
Responses are long but useless. Quantity over quality.
I’m wondering Do they have any ux expertise?

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Sharkster33

23 days ago

Response from developer

Hi, thank you for sharing your thoughts about the mobile app and your experience with Nest. It sounds like you are having a bad experience with Nest and we take pride ensuring our customers receive the best service they can with our customer support team. We would like to put things right, therefore if you give our contact centre team a call on 0300 0200 090, we are open from Monday to Sunday, from 8am to 8pm, we can look to get this raised further. CM- The Nest Team

Please add touchID

It’s a new app so I’m hoping that some features will be added gradually. However without touchID this app seems a bit pointless on older iPhones, as it is easier to access the account through the web. Thanks!

RickyM63

25 days ago

Response from developer

Hi Ricky, thank you for providing a review. The app is still currently within its early stages of development and we look to implement more features in the near future such as biometric log in. If you are still needing support, our contact centre team is available on 0300 0200 091, we are open from Monday to Sunday, from 8am to 8pm. CM- The Nest Team

Awful

Keeps telling me that my account is locked because I’ve had three unsuccessful attempts to log in, which is odd as I haven’t logged in in over a year. They send me an email to reset my account on their website and when I try to it says…

“Page unavailable
Unfortunately we're experiencing a problem with our website at the moment.
We've let our Support Team know and they are working to fix it. We're sorry for any inconvenience”

so I’m currently locked out of my account with no way of getting in unless I phone them, what a waste of everyone’s time. Ridiculous!

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lustforlife247

a month ago

Response from developer

Hi, we're sorry you're experiencing logging issues on the Nest App and the "page unavailable error. We don't have access to your account information here, if you're still having difficulty, you can call our contact centre team on 0300 0200 090, we are open from Monday to Sunday, from 8am to 8pm. ZA- The Nest Team

Constant issues and errors

Recent user of the app - used correct details but kept saying password incorrect - reset password then locked account

Unlocked account and then crashed with a technical error

Maybe worth actually testing the app properly and implementing biometric login to bring it up to 2020 standards let alone 2024!!

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Nictry99

a month ago

Response from developer

Hi, thank you for leaving us a review, we're sorry to hear you are having trouble logging into the app. The biometric feature will be implemented in future versions of the app. We can get this looked into further for you if give our contact centre team a call on 0300 0200 091, we are open from Monday to Sunday, from 8am to 8pm. CM - The Nest Team

Nice!!

Can use the app to see my pension value. How can I transfer old pension to here ?

SAM01984

a month ago

Response from developer

Hi, thank you for taking the time to leave a review. We are pleased to hear you are able to manage and view your pension pot with our app, we try to make things easy for our customers. If you're looking to transfer into Nest, you can do this by viewing the link provided here:https://www.nestpensions.org.uk/schemeweb/nest/my-nest-pension/transfer-your-pension-pots.html. Alternatively, if you're still having difficulty, you can call our contact centre team on 0300 0200 090, we are open from Monday to Sunday, from 8am to 8pm. CM- The Nest Team

Easy App

The new app works well. Easy to navigate and features are good. Don’t see issues. See my savings and happy it’s safe with Nest. Thank you Nest.

ZoyaRadVid

a month ago

Response from developer

Thank you for your feedback, we really appreciate it. We look forward to building new features on the application to help manage your pensions. CM- The Nest Team

Useful App

The app is working fine with new updates. As a member for multi years Im glad app allows to see my pensions anytime. Thank you Nest. Would be good to have a chat to clarify queries than calling.

BaldwinSmith

a month ago

Response from developer

Hi Viktor, thank you for taking the time to leave a review. We are pleased to hear the app is useful for you to keep track of your savings. We hope you continue to enjoy your saving journey with us. CM- The NEST Team