One time of needed, failed miserably
Upon opening the app during an illegal contact by LE, it wanted me to fill out my personal information and do multi-factor authentication like I’d never set it up. Everything was blanked out, then it failed to re-signup multiple times during contact.
This completely defeats the purpose. Regret having spent good money on this. The idea was interesting, but implementation and support were unacceptable. Nothing was recorded, a lawyer was available an hour after. Long-standing interface bugs aren’t fixed either, preventing average users from entering PIN codes etc.
Fortunately a sergeant came out and confronted LEOs about the misconduct, and gave me information I’d need to navigate grievance procedure while documenting things for me. Relying on luck isn’t why I bought this. I’ve decided to cancel my subscription.
Actual email from support address this month:
“Attorney Shield’s fundraising campaign on StartEngine is now officially live—and for as little as $100, YOU can be a part of this exciting journey!”
Heck no!
Response from developer
Thank you for your detailed feedback, and we sincerely apologize for the frustration you experienced, especially during such a critical moment. We recently deployed a major security update that required all users to log back in, and we sent SMS notifications to inform users of this. It seems this may have contributed to the issues you encountered with re-signup and authentication, which is not the experience we want for our users. We truly regret to hear about your decision to cancel, but should you reconsider, we’re committed to providing a positive experience. Thank you again for your valuable feedback.
Frozen
Response from developer
Thank you for bringing this to our attention, and we apologize for the trouble you experienced. If you continue encountering this issue, please contact support@attorney-shield.com; we’ll gladly assist you further. Thank you for your feedback.
Good concept, bad execution
Response from developer
Thank you for sharing your experience, and we sincerely apologize for the issues you faced during your traffic stop. It's important to note that the app is designed to start recording only after connecting with an attorney. We regret to hear that you won’t be renewing, but if you'd reconsider, we’re committed to providing a better experience. Please reach out to our Support team at support@attorney-shield.com if you'd like further assistance. Thank you for your feedback—it helps us improve.
Completely useless
Response from developer
Thank you for your feedback, and we’re sorry to hear about the trouble you experienced during your traffic stop. For any issues like this, we encourage you to reach out to our Support team at support@attorney-shield.com. They’re very responsive and happy to assist with troubleshooting to ensure the app works properly moving forward. We appreciate your feedback and are committed to helping resolve any concerns you have.
Works
Response from developer
Thank you so much for the 5-star review! We're thrilled to hear that you're enjoying the app and that it’s meeting your expectations. We also appreciate you mentioning the video—seeing the app in action is always helpful! If you ever need further assistance, feel free to reach out. Thanks again for your support!
App does not work
Response from developer
Thank you for your feedback, and we're sorry to hear you had trouble with the app. This issue with an earlier version of the app has since been resolved. In the future, if you experience issues with the app, please reach out to our Support team at support@attorney-shield.com. The team responds quickly and is happy to help troubleshoot and resolve any issues you're experiencing.
Too Slow
I was waiting for the attorney.
But no answer.
The entire traffic stop was over, and still, no attorney. It was scrolling the whole time over 8 minutes at least. I was able to cajole myself out of getting a ticket, but if I had remained silent and waited for the app (which never answered) I’d have gone to jail. I got this subscription to bless me not curse me. I like the concept BUT, If this happens again I’m going to cancel my subscription and tell EVERYONE to wait until THEY get their stuff together. It’s not worth paying the subscription fee if you’re going to catch a case anyway.
I should get some discount as well. The waiting stressed me out more than the traffic stop.
Response from developer
Thank you for sharing your experience with us, and we're truly sorry for the frustration you felt during your traffic stop. It's possible you were in an area where cell service was degraded, which may have caused the app to scroll continuously. To address this, we've implemented a feature that informs users when their network connection is weak rather than leaving them uncertain about the delay. If you experience issues in the future, please contact our Support team at support@attorney-shield.com so we can investigate and assist with troubleshooting. Your feedback is valuable, and we’re committed to improving your experience with the app. Thank you for bringing this to our attention.
The First Launch of the App, Getting “Server Error”
Response from developer
Hi Luis5252, We apologize for the inconvenience you experienced. A temporary outage caused this issue, but it has since been resolved. Please try relaunching the app, and it should work as expected. Please know that even well-established companies like Apple can experience occasional tech issues, such as their 2-hour App Store outage a couple of months ago. As a new app, we're working diligently each day to improve performance and functionality. We appreciate your understanding and hope you'll give us another chance. If you encounter any further issues, please reach out to our support team at support@attorney-shield.com for assistance. Thank you for your patience. Best regards, The Attorney Shield Support Team
Crash
Response from developer
Hi Rush MMCXII, We apologize for the issues you experienced. I'm happy to inform you that the problem has since been resolved. Please try launching the app again; it should work as expected. Your feedback is important to us, and we're committed to ensuring a smooth experience for our users. If you encounter any further issues, don't hesitate to get in touch with our support team at support@attorney-shield.com so we can assist you directly. Thank you for your patience and understanding. Best regards, The Attorney Shield Support Team
Phone number
Response from developer
Hi jsavill, For security reasons, the app prevents users from changing their mobile phone numbers directly. To update your phone number, please contact our support team at support@attorney-shield.com. To protect your information, we take extra steps to verify that the person requesting the update is the account holder. Thank you for understanding, and please let us know if you have any other questions or concerns. Best regards, The Attorney Shield Support Team
