Scam - don’t use. And no customer service response.
Response from developer
Hello Gaiagoddessearth, We apologize for any inconvenience. Please note that you have sole access to your private key share, which is securely stored on your device. We do not have access to it in any way. Additionally, our support team is available, even on weekends, to assist with any issues. Thousands of users have successfully transacted on our platform without any problems. If you need further assistance, feel free to reach out to our lead support on Telegram at @fahm21 or via email at support@shakesco.com. We believe labeling us a scam is misleading and does not contribute to improving the platform. Best regards, Shakesco Support Team