RMR Benefits User Reviews

Elevate CDB Inc

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Incomplete

The app doesn’t let you view investments like the website does. It is overly simplistic. Ultimately, it feels unfinished.

MDurbin

3 months ago

Response from developer

We appreciate you taking the time to provide a comment. We are continuously updating the app to add more features. Stay tuned for more enhancements ahead.

Doesn’t load

Sat for over 5 mins waiting for my claims to load. The website on a mobile device is even worse. Thought the app would be easier to use. But it’s only caused more frustration.

VelmasaurusREX

3 months ago

Response from developer

We apologize for your experience with slow load times; thank you for letting us know. Our load times are typically very fast, and we are always upgrading our system speed. Please contact our support team at support@rmrbenefits.com if you are still experiencing delays.

JB

Unfortunately the new switchover hasn’t done anything to improve their IT/interface. The website has always been glitchy and frustrating. The new app is following in the Rocky Mountain Reserve tradition of junk technology.

JBrereton8

3 months ago

Response from developer

We're sorry to hear about your experience with the app and website. Our upgrade delivers a faster, more secure solution, and we're continuously enhancing our products. We take this feedback seriously and would like to address any glitches you're experiencing. Please reach out to us at support@rmrbenefits.com.

The app, the website - nothing works

I have never had so many issues with FSA reimbursement. The new app does not work properly and keeps giving a “something happened on our side, try later” message. You are holding people’s money and they need to access it. Get it together.

MLD62081

3 months ago

Response from developer

Your concerns are important to us, especially when it comes to accessing your funds. We'd like to look into your issue more closely, please reach out to our support team at support@rmrbenefits.com so we can provide immediate assistance.

Great app!

This app was very easy and straightforward to use and I haven't experienced any bugs. From login to making payments, the process was as smooth as could be. No complaints here!

$0ph13••

3 months ago

Response from developer

Thanks for the compliment! We appreciate you taking the time to provide this feedback, and we look forward to continuing to provide faster, easier access.

So easy to get reimbursed

Reimbursement is so much easier than before. Happens instantly.

Done with Sonos!

3 months ago

Response from developer

We're so excited to hear that you are enjoying faster and more convenient payments. Thank you for sharing your feedback!

Horrible

I used to be able to swipe my card and pay. Now it’s a huge headache and the payment won’t process and says “it needs help”. The old system was so efficient and easy.

As628384;

3 months ago

Response from developer

Thank you for your feedback. We're sorry to hear you're experiencing payment issues, and we would like to resolve this as soon as possible. Please contact our customer service team at support@rmrbenefits.com so we can assist.

Awful user experience

Can’t register and keyboard covers the text box. Infuriating

Martha pies

3 months ago

Response from developer

We appreciate you bringing the keyboard/textbox error to our attention. We take usability seriously, and we've made recent updates to improve the registration process. If you're still facing issues, please let us know, and we'll be happy to help resolve them.

Terrible

The app doesn’t have a way to submit a payment they asked me to mail in a check. Can’t cancel a transaction. Now I can’t login even though I can still login on the website. Can’t think of a more fitting rating for an app than an app that doesn’t even let you log in.

qdgukbt

4 months ago

Response from developer

Thank you for sharing your experience. We understand how frustrating it can be to not have access. User experience is very important to us, and we've recently released an update to improve the login process. We're continuously working on enhancements to make the app better for you. If you're still having issues, please reach out to us at support@rmrbenefits.com.