About Time Loyalty User Reviews

About Time Loyalty
About Time Loyalty
Chestnut Inns Limited

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  • Easy join up!

    Only took 2mins to download and sign up for the loyalty card. Really easy to use and great seeing that I have offers to use already!
  • Problems

    Whilst I love Chestnut inns , I’ve had so many problems , I logged out couldn’t get back in , sent forgot password link , they said email not registered , so try to re register to be told I’m all ready registered.
    Finally managed to re register and now offer I was looking at not showing
  • The paper card was better

    Not trying to sound like a dinosaur, but the paper card this app replaces was better.
    Firstly you got a discount immediately, and it was a better discount than this. You have to spend £500 to get a £10 voucher. This will equate to a 10 pence reduction on a £5 spend.
    With the paper card the staff recognised you and applied the reduction automatically. This obviously suits regulars, but the infrequent/onetime visitor wouldn’t in theory build up the £500.
    Whilst I like the idea and welcome the chestnut groups efforts with a loyalty scheme this app kind of misses the mark and I suspect without improvements in the apps stability and a meaningful reward/discount it will go the same way as the last two loyalty cards/schemes they’ve had in as many years.
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  • Can’t log in

    I’ve tried to download this several times in order to access the customer loyalty, but all I ever see is the list of locations/pubs… not fit for purpose!
  • Poor

    Really poor app. Very laggy and not thought through.