I downloaded the app on the promise that prices would be more reasonable. Which is great! Of course if a company has their own app I’d prefer to use that over something like DoorDash or UberEats. I found out after ordering that the delivery is processed through UberEats anyway except now it’s not linked to my account and I have no source for customer service. Anyway, I made my order and was checking the tracking until it was twenty minutes past the time I was supposed to receive my food, and the order was cancelled on Uber’s end. My only customer service option was to call the restaurant. I called and instead of helping me I was told I had to call the manager of the restaurant, which I did. I called and forwarded a screenshot of the order cancelled on Uber’s tracking and he told me the food was picked up. But I didn’t receive anything. Then I was asked if I cancelled the order by accident. What? How could I have cancelled it and the food be picked up? Anyway I have been charged for the order I didn’t receive and I’m not confident there is any fix in sight. I recommend avoiding this app and using a reliable third party option. At least unless my issue is resolved. This free app cost me $27 so far.
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thethaitanic