Overpayments. Scam??
This month alone they've charged me 4 times already. And it's not the first time. In August and September I was charged several times. I just happened to notice that there were charges totaling almost a hundred dollars. Why would they do this??? As of now I've written an email to support and am waiting a response 😞😟
Undue waste of time
Response from developer
Thank you for your feedback. We're sorry to hear about your negative experience with our app. We understand that being prompted to download the app can be frustrating, and we regret that it impacted your impression. We will look into this issue and take steps to improve our app to prevent such situations in the future. Your opinion is important to us, and we are working to make your experience better. If you have any additional questions or suggestions, please contact our support team. Thank you for your patience and understanding.
Man
Response from developer
Thank you for your feedback, and we sincerely regret that you had a negative experience with our app. We will investigate this issue and take all necessary steps to prevent similar situations in the future. If you have any further questions or need assistance, please reach out to our support team. We appreciate your patience and are working on resolving the problem as quickly as possible.
Cant cancel free trial.
Response from developer
Thank you for your feedback. We apologize for the negative user experience you had with our app. We understand how important it is to have a seamless experience when managing your profile and subscriptions. Our team is already looking into this issue to resolve it as soon as possible. Please contact our support team with more details about the problem, so we can assist you directly. We appreciate your patience and understanding.
😤
Response from developer
We regret that you encountered difficulties in canceling the free trial period. We are very sorry for the negative user experience. Thank you for your feedback. We will definitely look into this situation and take all necessary steps to resolve the issue. Please contact our support team so we can assist you personally.
😒
Response from developer
Thank you for your feedback. We apologize for the negative user experience. We understand your concern about the cost of our app. Our subscription model allows us to maintain and improve the app, providing high-quality service and features. Please know that we are always working on ways to enhance our service and make it accessible to more users. If you have any specific suggestions or concerns, feel free to reach out to us through the app. Thank you again for your feedback. Your opinion is important to us and helps us improve.
Works
Response from developer
Thank you for your feedback. We appreciate your input and will use it to improve our app. We are sorry to hear that you experienced slower connection speeds in the USA. We are constantly working to improve our app’s performance in all regions, and your feedback helps us in this effort. We are currently investigating to determine the cause of the slower speeds in the USA. Once we identify the cause, we will take all necessary measures to resolve it. If you have any additional information that could help us with the investigation, please contact us.
Scam
Response from developer
Thank you for your feedback. We apologize for the negative user experience. It is difficult for us to understand the situation without more information. Please describe in more detail the specific issue you encountered. The more information you provide, the quicker we can investigate and assist you. You can contact us through support within the app. Once again, thank you for your feedback.
.
Response from developer
Gracias por tu comentario. Lamentamos mucho que hayas tenido una experiencia negativa usando nuestra aplicación. Entendemos que la abundancia de publicidad puede resultar incómoda, especialmente para los niños. Actualmente estamos trabajando en mejorar esta situación y nos esforzamos para que todos nuestros usuarios puedan disfrutar de la aplicación sin inconvenientes innecesarios. Si tienes alguna sugerencia adicional o comentario, por favor háznoslo saber. Tu opinión es muy importante para nosotros y nos ayuda a mejorar. ¡Gracias por tu paciencia!
Bad app
Response from developer
Thank you for your feedback. We apologize for the negative experience with our app. Ensuring a positive user experience is our priority, and we're actively working to address the issue of excessive and inappropriate ads. Your input is valuable to us as we continue to improve. Please feel free to reach out to our support team with any further concerns.
