I have both the LunaMist and Wake-Up Light diffusers. I have tried several times to connect them to my 5G network and can’t do it. I’ve deleted the app, reinstalled, and still don’t have any success.
I love this app! It is user-friendly, with an intuitive interface that makes it easy to set up and customize my diffuser sessions. Nothing better than coming home to the fresh smell of orange! I experienced a seamless Bluetooth connection that allowed me to effortlessly integrate essential oils into my daily routine. This is app is perfect for anyone looking to enhance there Smell so wellness with minimal hassle.
When I first connected all worked great. About a week later I couldn’t use the app to turn on the Luna Mists. I even had to unplug them to reset to turn on manually. Just now I had to uninstall the app and reinstall it to finally get them to work again. I love being able to use the app to control them but it is frustrating when it doesn’t work correctly.
I’m not one to leave reviews, but this has been nothing short of a nightmare. Getting my first two diffusers to connect was less than magical. Certainly not easy, and I’m tech savvy. Now, I’ve been trying to get my third diffuser connected for 2 days. It won’t connect no matter how many times I try and troubleshooting ideas thrown my way. One of which was uninstalling app and reinstalling. Guess what… that locked me out of my account and even if I do a password reset the reset password is not accepted. I’ve been so tempted to send all three diffusers back!
Update!
I’m thankful to finally report that everything is finally working as advertised.
We only wish the “rest” routines allowed us to run the machine for longer than 7 hours and 59 minutes. If using this for children— they need more than 8 hours of sleep and the turning off earlier than that can wake them. Suggested sleep times from the medical community: 6-13 year olds need 9-12 hours and 14-17 year olds need 8-10 hours. Please look into updating the app to allow longer sleep periods!
Developer Response
We apologize for the initial issues with the app connecting to devices. We are working around the clock to release new versions of the app that improve connectivity and respond to user feedback. To ensure you experience these improvements, please update to the latest version of the app as we have released new versions since your initial experience. If you are still having issues, please contact us at productsupport@youngliving.com or call us at 1-801-609-6475.The developers are working out the bugs in this brand-new app. Looking forward to seeing its full potential with my Wake-Up Light/Diffuser!
Developer Response
We apologize for the initial issues with the app connecting to devices. We are working around the clock to release new versions of the app that improve connectivity and respond to user feedback. To ensure you experience these improvements, please update to the latest version of the app as we have released new versions since your initial experience. If you are still having issues, please contact us at productsupport@youngliving.com or call us at 1-801-609-6475.Lower case y and g appear as different letters forcing to use all caps for these characters. Even after that, the wifi and Bluetooth fail to connect.
The once you get your devices connected, the Wake-Up Light and Luna Mist diffusers are so easy to control and schedule routines!
I have my wake up light set as my alarm clock and then as I’m getting ready for the day, I have my Luna mist diffuser scheduled to start as well! So great!
I’m not one to leave reviews, but this has been nothing short of a nightmare.
Getting my first two diffusers to connect was less than magical. Certainly not easy, and I’m tech savvy.
Now, I’ve been trying to get my third diffuser connected for 2 days. It won’t connect no matter how many times I try and troubleshooting ideas thrown my way. One of which was uninstalling app and reinstalling. Guess what… that locked me out of my account and even if I do a password reset the reset password is not accepted. I’ve been so tempted to send all three diffusers back!
Developer Response
We apologize for the initial issues with the app connecting to devices. We are working around the clock to release new versions of the app that improve connectivity and respond to user feedback. To ensure you experience these improvements, please update to the latest version of the app as we have released new versions since your initial experience. If you are still having issues, please contact us at productsupport@youngliving.com or call us at 1-801-609-6475.When I tried connecting to my home’s WiFi the first time it wouldn’t let me. It said I had the wrong password and it blocked me for 15 minutes. After waiting that time I was able to connect to wifi.
Then, it started crashing every time I opened the app. I deleted it and reinstalled it and I haven’t had any more issues.
I love that I can create daily routines for my Luna diffuser. That way the diffuser turns on and off automatically at specific set times. I hope the new update fixes the bugs and the app gets even better.
Developer Response
Thank you for your review! We are working around the clock to release new versions of the app that improve connectivity and respond to user feedback.I followed all directions. Plugged it. Held the power button til it flashed. Entered my WiFi and password and still comes up error. Need help.
Developer Response
We apologize for the initial issues with the app connecting to devices. We are working around the clock to release new versions of the app that improve connectivity and respond to user feedback. To ensure you experience these improvements, please update to the latest version of the app as we have released new versions since your initial experience. If you are still having issues, please contact us at productsupport@youngliving.com or call us at 1-801-609-6475.
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