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I’ve been a customer of Partners for over 35 years and have never been through such an awful and STRESSFUL upgrade! If my insurance agent hadn’t notified me that my auto withdrawal of our life insurance policies, after paying this for over 40 years, did not go through, our policies would have lapsed and been discontinued! Our IRA, also did not get automatically withdrawn. I am still trying to figure out what other payments were not processed. I was on the phone most of the day yesterday with the two vendors and Partners Customer Care agent, Rebekah (very professional and was as much help as she could be - kudos to her). Partners could not make these two payments, thus phone calls all day to see what had to be done. I have to go to our insurance agency to ‘reinstate’ our policies (thank goodness they are sort of local), the IRA is not an issue because they are resubmitting their payment request. I attempted to call several times on Monday after I was notified by my insurance agent, but could not get through. When I finally waited a significant amount of time after each call, it clicked as though someone had hung up. What amazes me even more, is that your customers were not / have not been informed of these issues! How many customers are still unaware that their payments have not been processed? Who will be responsible for all the charges and cancellations that can result from this. I never write reviews, however, I feel it is very IMPORTANT that a financial institution keep their customers informed of such important matters that can affect people’s lives.
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