App keeps getting worse
Initially when they did the upgrade on the app, it ran smoothly and no issues. Now I’m lucky if it takes 5min to load even an Account Balance without it failing to load. It takes so long for it to load and process anything and keeps requiring FaceID after even a few seconds in between different functions, like if I go to Message Center and then back to my account, and the cycle of loading start all over again. Honestly, HRCU needs to get their stuff together (web app isn’t much better) and get this fixed because I won’t stay if banking is going to be this incredibly difficult - even after being a member for years. I can tell you it’s not my phone because this experience is consistent across all of my devices. Even my new iPhone that has no trouble with ANY other app.
Honestly, fair assessment: if you do a lot of online banking, find another bank to do business with because this experience will leave you with a sour taste in your mouth.
Honestly, fair assessment: if you do a lot of online banking, find another bank to do business with because this experience will leave you with a sour taste in your mouth.
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Quit making me log in when I’ve logged in
Why does it make me authenticate when I have remembered my device very annoying
Missing the old app..
The old app was so much easier to navigate and didn’t require signing back in every time. Seems a bit much especially when you have facial recognition enabled.