Leave a Review MakesYouFluent
No support and app doesn’t work - thieves
Paid for a 3 month subscription.
Firstly I was charged twice . It was like pulling teeth to get one charge reversed .
I still can’t access the app and support doesn’t do anything to help. There is no phone number to call and the emails I sent are basically IGNORED . This app deserves negative stars and they should be arrested .Show lessmallaakkaa
Developer Response
We apologize for the inconvenience you’ve experienced. To resolve the issue and address your concerns, please email us at hello@makesyoufluent.com. We are committed to providing a resolution and improving our service.Horrible Product and no customer service
First there is no learning plan. Secondly There are no Animations AI to chat with. Or I have not been able to get them to work. Third I selected hands free but I can’t get off the screen. Even if I select, push the button to talk. I still can’t get off the screen.mi_buddy
Developer Response
We’re sorry to hear about the difficulties you’ve encountered. Please email us at hello@makesyoufluent.com so we can investigate the issues with the learning plan and app functionality and work towards a resolution.Never worked.
[Update: after MANY messages with them (btw, best way to reach them apparently is thru Facebook messenger, NOT thru the email), they finally refunded some of the charges. As promised, I am changing this review to reflect that. Never got the app to function tho and no joke, it took weeks of back & forth messaging to get it resolved so I can’t give more than 2 stars. Seems like it’s prob a good app if it functions for you but if not, good luck. Hope you have LOTS of time to keep writing them. I basically had to threaten to tell every ex-pat I know not to use it before they finally did the right thing. ]
Have never been able to get this app to function. It consistently says “no active subscription found.” After the 24 to 48 hours it takes for them to answer a support request, all they’ve done is repeatedly give me the same instructions to download & log into the app which I’ve said Every Time - isn’t working. So now, Ive tried to write every day this week to say I want a full refund (of all THREE month’s charges now that they dinged me yet again while I’ve been going back & forth w them trying to figure it out), and every email comes back w a mysterious “delivery status delayed” notification. Then today I get a notification saying their inbox is full. I have limited income right now but lots of time and planned to spend Aug working on my Spanish (I live in Mexico so it’s muy importante!) and instead I’m still using crappy free apps & out $54 that I don’t have. I’m hoping maybe this review will reach someone. I’m open to changing it if someone gets back w me & offers the refund I am due.Show lessLila Hum
Developer Response
Hi Lila, I'm Sorry for the inconvenience, I would like to investigate this issue further, could you send me an email at deloise@makesyoufluent.com. I would like to see how I can help with this. And I hope we can reach a resolution regarding this. Best of Luck, DeloiseGlitchy and poor customer service
I have attempted to change the language level on the app but it remains at beginner. I have tried to contact customer service about this, but I get a bounced email notification. Eventually I hear from customer service but their solution didn’t help. Very poor user experience in the app. Very poor customer service.Show lesschhanley
Developer Response
We apologize for the trouble you’ve had with changing the language level and the difficulties with customer service. This is certainly not the level of support we aim to provide. Please email us at hello@makesyoufluent.com with your details so we can investigate and find a resolution for you.Foolish
How foolish are the developers of this app. They have an ad campaign running atm and you can’t signup for the program because it says it does not recognise your account.Woodsy8888
Developer Response
We’re sorry to hear about the issues you’ve encountered with account recognition and the ad campaign. We understand how disappointing this must be. Please reach out to us at hello@makesyoufluent.com so we can address the problem and assist you in getting started with the program.Badly designed, and doesn’t work well.
First off, the AI interactive ”Tutor” is not in the actual app - at least, not in the French edition. It is clunky to use, and it doesn’t process spoken input very well. Currently, I am not able to get it to work at all. The app no longer responds to spoken dialogue nor does the dialogue appear on the screen.
Don’t waste your money.Show lessRupertGiles02134
Developer Response
We are truly sorry to hear about the difficulties with the AI interactive tutor and spoken input in the French edition of the app. This is not the experience we strive to deliver, and we appreciate you bringing it to our attention. Please email us at hello@makesyoufluent.com with your details so we can investigate and work to resolve these issues as quickly as possible.AI reviews and the app doesn’t work
Disregard all those reviews that have “this app is amazing and enjoyable! 🎊.” What a joke! Do NOT fall for this app. The AI doesn’t speak and once you input your response everything goes completely blank! In short…SCAM!!Smilestraight
Developer Response
We regret that your experience with the app did not meet your expectations. Your feedback is crucial, and we take it seriously. If you could provide more details by emailing us at hello@makesyoufluent.com, we will thoroughly review the issues you've raised and work on improvements.Very glitchy.
The audio doesn’t work. Half the words don’t appear. It’s unusable as it is.wam1222
Developer Response
We apologize for the problems with the audio and missing words. We understand how these issues can make the app unusable, and we are committed to fixing them. Please reach out to us at hello@makesyoufluent.com so we can troubleshoot and resolve these concerns.Glitch
Seem to have encountered a glitch in the program. When I first started using the program, I would speak my responses and I would get a dialogue box explaining whether or not my response is correct or not in explaining where I might’ve deviated from the correct response. I could play the audio of my entry and also the audio of the next question in the series. Now the green and orange dialog boxes appear, but there is no text inside the boxes and I cannot play any audio.Show lessRcaldas
Developer Response
We are sorry to hear about the glitch with the dialogue boxes and audio playback. This should not be the case, and we want to ensure you have a smooth experience. Please email us at hello@makesyoufluent.com with more details, and we will work on a solution promptly.DONT BUY THIS. Never worked & No refund.
Have never been able to get this app to function. It consistently says “no active subscription found.” After the 24 to 48 hours it takes for them to answer a support request, all they’ve done is repeatedly give me the same instructions to download & log into the app which I’ve said Every Time - isn’t working. So now, Ive tried to write every day this week to say I want a full refund (of all THREE month’s charges now that they dinged me yet again while I’ve been going back & forth w them trying to figure it out), and every email comes back w a mysterious “delivery status delayed” notification. Then today I get a notification saying their inbox is full. I have limited income right now but lots of time and planned to spend Aug working on my Spanish (I live in Mexico so it’s muy importante!) and instead I’m still using crappy free apps & out $54 that I don’t have. I’m hoping maybe this review will reach someone. I’m open to changing it if someone gets back w me & offers the refund I am due.Show lessDeveloper Response
Hi Lila, I'm Sorry for the inconvenience, I would like to investigate this issue further, could you send me an email at deloise@makesyoufluent.com. I would like to see how I can help with this. And I hope we can reach a resolution regarding this. Best of Luck, Deloise