Rubbish
Had a 3 month free subscription can’t get the app to load. Complete waste of time.
Response from developer
Hi, thank you for taking the time to leave your feedback. We regret that you have technical problems with the app. Our customer service would be happy to help you. To contact us, you may use the contact formular in the app or just send an email to: appsupport_uk@bauermedia.com Kind regards
Awful app
For anyone thinking of downloading this app, DON’T! It keeps going wrong. I have a subscription (which I will cancel!), and the app regularly ignores that and wants me to pay for issues. Emailing tech support is pointless, as you either do not get an answer, or they come back and try to send you elsewhere to get the problem solved, basically pushing the problem back to the customer. I’ve even been asked to contact Lloyd’s bank - why I have no idea as they have nothing to do with me. I’ve now spent the past few days emailing tech support and have had nothing back. Now I just want a refund from Bauer for the issues they fail to deliver to me. And they can’t even do that. The whole thing is utterly shambolic. Avoid like the plague. Shame, quite enjoyed the magazine, but we’re done I’m afraid.
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Response from developer
Hi Nettan0395, thank you for taking the time to leave your feedback. We are really sorry that you have such problems with the app. Our customer support has been very busy lately, so I can only ask you to be patient. We really try to help our customers, but sometimes it takes some time to answer everyone. Kind regards
Not impressed
With a years subscription to this magazine, currently I have to email every week to ask for app support. The advice is always log out, remove the app, reload it, log back in and the current magazine should be available. It never is. Each week it takes 2 or 3 emails to get the magazine re-issued, usually just as another edition comes out.... bad app and poor support.
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