Trying to book a ride can take an average of 30-45mins. It seems like alot of the times, at least on the old app, there used to have drivers pick up 4 or 5 people to get to their destination. But now most have the back seats closed and not used, so only 2 people at a time can get lucky enough to book a ride… that’s if you can successfully book a ride, and the driver shows up to your stop without your ride getting cancelled or pushed further back than the initial expected time to get to your destination.
There was no need for a new app because service got worse, and that includes not being able to contact the driver to let them know where you are at because sometimes the drivers’ gps takes them to long and wrong routes instead of where you are supposed to get picked up at.
STL Metro really needs to bring back buses in areas where they got rid of them, especially at night around like 11:00pm-12:30am. A messed up cluster of a service.
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