This app was great several years ago, but now has fundamental flaws. Every time I login, I am told my credit card is no longer valid or has expired and have to enter the same info on a valid card again. When I login in March to schedule new bookings for the season, I’m also forced to rate the service from the last November mowing before I can proceed. And then I’m asked if I want to tip. The service isn’t that great, so I prefer to not say anything, but that is not an option. Thanks to the developers. There is also no customer support conversation option anymore. It always says something went wrong, refresh. That doesn’t fix it. No 800 number is listed, so you’re stuck with a list of FAQs on how to buy more service. Ditching GreenPal to find greener pastures in another app or local yard service.
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Response from developer
Hi Jewel, we're sorry to hear about your experience. Please reach out to us via email at team@yourgreenpal.com with details, so we can assist you promptly. We value your feedback and strive to improve our service.