November Uodate
Section after updating. Not sure if I’m doing something wrong.
The actions could benefit from a duration feature where you can select an action to happen after a certain time, such as turn heating off after front door has been open for 30 minutes.
Response from developer
Hi there, sorry to hear your feedback. We are continually working to improve the app and its features, we can feed all of this in. If you need any help, please reach out via live chat or social media. Thanks, The Hive Team.
Have things improved?
Ironically however, I now find it harder to use: to control Hive, much the easiest way was to use widgets straight from the iPhone Lock Screen. They used to work well, but are no longer supported by Hive on iOS 18. Yet again, one step forward and two back?
Further update: the Apple Watch app is on the blink again. It requires you to firstly log on to the iPhone app so frequently that the Watch app is rendered unusable.
Update: After many years, is Hive actually working without frequent complaint? Things didn’t used to be like this (see my previous review below), but maybe, just maybe, are the dark days over?? Previous review: Advice to long suffering users: 1. Add the Hive log-in page on Safari to your home screen, and use that to control Hive whenever there is a (unfortunately frequent) problem with the app. Contrary to the trouble shooting information provided, the problem invariably lies with the Hive app itself. So it pays to have some other way of controlling Hive products. 2. Download the IFTTT app and use that to control Hive. 3. Use Alexa or Google Home to control Hive. If you value your sanity, do not rely exclusively on this app. One day the whole thing may work (hopefully sometime this century), but there is no sign of this happening anytime soon.
Response from developer
Hi there, and sorry to hear about your experience. We are aware of an issue with the app incorrectly showing a 'no internet connection' message, and working on this, as well as improving the Apple Watch app - please look out for updates in the coming weeks. With regards to app freezing, please would you be able to provide some more information on this please? What did you experience and what were you trying to do at the time? You can update your review to inform us, or get in touch with us on Facebook or Twitter @HiveHelper. We also have web chat through the Hive website www.hivehome.com. Thank you for your patience, The Hive Team
Thank You
Response from developer
Hi Yellowren-so happy to hear this is now working for you. Have a great day! Kind regards, The Hive Team.
Absolute rubbish
Response from developer
Hi Schadylasy-I am so sorry to hear the issues you are having. Can you please contact us and we can take a look and remotely resolve your issue, thanks! The Hive Team.
Overrated but has uses when it works
Continues to get worse with a bulb that customer service is unable to get working despite me spending hours on the phone with them. They say they will ring you the next day to check if it’s working but they don’t bother. They cut off the customer chat if you’re not happy with them keeping you waiting 15 minutes every message while they deal with other customers. It’s just terrible service all round. Terrible terrible terrible.
Response from developer
Hi there, I'm sorry you're having issues with the devices going offline. This would usually indicate a signal issue between the Hive devices rather than being WiFi related, as the devices don't use WiFi. If you can get in touch with us directly, we'd love to help resolve it with some troubleshooting. You can reach us on Facebook, Twitter @HiveHelper or Webchat/WhatsApp via our website www.hivehome.com. Thanks, The Hive Team
Lost synchronisation
Response from developer
Hi there, Just to answer the updated part of your review, if the Apple Watch app asks you to log in on the phone, you should just be able to tap the watch screen and it will connect. If this doesn't work, please get in contact with us directly so we can investigate it further. You can reach us on Facebook, X @HiveHelper or Webchat/WhatsApp via our website www.hivehome.com. Thanks, The Hive Team
Clearly a recent issue
Not a fan of the new beta version. Maybe it’s a better dashboard for if you have lots of different devices connected but I don’t, just a lightbulb and don’t plan to have more so I prefer the simpler version. It works well. Please please please stop the hard sell for hive plus. I, like many others it seems have no interest in this and no intention to buy it so why do I constantly have to have a little red message light blinking at me constantly? It’s annoying. I’m definitely not adverse to change but it’s got to be an improvement on the previous. Please sort it and quickly.
Response from developer
Hi there, It would be best if you could contact us directly and we can have a look at your account to see what's going on. You can reach us on Facebook, X (formerly Twitter) @HiveHelper or Webchat/WhatsApp via our website www.hivehome.com. Thanks, The Hive Team
Have things improved?
Update: After many years, is Hive actually working without frequent complaint? Things didn’t used to be like this (see my previous review below), but maybe, just maybe, are the dark days over?? Previous review: Advice to long suffering users: 1. Add the Hive log-in page on Safari to your home screen, and use that to control Hive whenever there is a (unfortunately frequent) problem with the app. Contrary to the trouble shooting information provided, the problem invariably lies with the Hive app itself. So it pays to have some other way of controlling Hive products. 2. Download the IFTTT app and use that to control Hive. 3. Use Alexa or Google Home to control Hive. If you value your sanity, do not rely exclusively on this app. One day the whole thing may work (hopefully sometime this century), but there is no sign of this happening anytime soon.
Response from developer
Hi there, and sorry to hear about your experience. We are aware of an issue with the app incorrectly showing a 'no internet connection' message, and working on this, as well as improving the Apple Watch app - please look out for updates in the coming weeks. With regards to app freezing, please would you be able to provide some more information on this please? What did you experience and what were you trying to do at the time? You can update your review to inform us, or get in touch with us on Facebook or Twitter @HiveHelper. We also have web chat through the Hive website www.hivehome.com. Thank you for your patience, The Hive Team
Poor update app not connecting to hardware
Update:
At the request of hive I started using the beta app. It worked! For 10 hours now I can’t turn on my central heating via the new beta app as it states the system is offline. But there is a common sense fix to this if I return to the old app central heating works perfectly but not all my valves are connected! as it’s not offline on the old version. The other issue I had with the new app when it was working🤔 was that I would set the thermostat values to 20 degrees and after 15 minutes I would find central heating was off as all the values had gone back to 6 degrees via the app this is a very buggy app and it is causing a lot of stress.
Response from developer
Hi there, Sorry you are having issues with the app, are you are using the classic or new dashboard? You could try switching between them for now to see if this resolves the issue. There is a button at the top of the page to switch. Thanks, The Hive Team
Latest version of the app doesn’t work
The last version worked fine, was easy to use and no issues. This new update EVERY TIME I open it to change or check the heating or turn something on it claims I can’t connect to the hub and the devices are offline. They aren’t and you have to close are restart the app to do what you wanted to do. If you even just minimise and go back in it’ll then say the same. Setting the temp often now just fails until you restart. Basically you get one shot to do what you’re trying to do and that’s only when you open the app from totally closed otherwise it won’t work. Have reported on the feedback section of your app. Put it back to how it was it used to just work.
Response from developer
Hi there, Sorry you are having issues with the app, are you are using the classic or new dashboard? You could try switching between them for now to see if this resolves the issue. There is a button at the top of the page to switch. Thanks, The Hive Team
