Buggy, atrocious app that fails and locks out customer
Unfortunately ICICI doesn’t let you manage some functions via their website, forcing business customers to use this buggy app that crashes constantly while performing user verification. I required to change my login method after a name change. Despite repeatedly having to uninstall the app just to get it to work, it eventually failed, locking out and requiring manual intervention from the bank.
And they still don’t have FaceID authentication implemented, forcing iPhone users to remember and manually enter complex passwords on their phones. Being forced to use this atrociously buggy app has resulted in a lot of lost time, and regret and dissatisfaction.
ICICI needs to trash this iOS app and rebuild it from scratch to modern iOS coding standards.
Poor integration
Find transfer is not working half of the time
Even v 9.9 not working on iPhone
Not working in iOS 16
Response from developer
Dear Customer, Please note that if your device is running on iOS 16, kindly update InstaBIZ app to latest version 9.7 for smooth functioning of the App. Previous versions may not be supported by iOS 16. . If you are still facing any issues, please write to us on supportinstabiz@icicibank.com along with your contact details. Regards, ICICI Bank
IOS 16
Please Release Update….
Response from developer
Dear Customer, Please not that if your device is running on iOS 16, kindly update InstaBIZ app to latest version 9.7 for smooth functioning of the App. Previous versions may not be supported by iOS 16. . If you are still facing any issues, please write to us on supportinstabiz@icicibank.com along with your contact details. Sincerely,Team ICICI Bank
App crashes in IOS 16
Response from developer
Dear Customer, Please note that if your device is running on iOS 16, kindly update InstaBIZ app to latest version 9.7 for smooth functioning of the App. Previous versions may not be supported by iOS 16. . If you are still facing any issues, please write to us on supportinstabiz@icicibank.com along with your contact details. Regards, ICICI Bank
Shameful
Response from developer
Hi Nitin, we sincerely apologise for the inconvenience caused to you. We request you to kindly share your detailed feedback with screenshots to ibizz@icicibank.com along with your contact details and we will get this checked immediately. Ensuring you the best of our services, ICICI Bank
OTP always come after expire
Even to use iSafe, one need OTP.
About network, I have full network and all other OTP comes on time. This thing is constant, wherever I’m.
Response from developer
Dear Customer, we sincerely apologise for the inconvenience. In case you are in a low network zone, we recommend using our iSafe functionality to generate digital OTPs within the app. To register for iSafe, go to iSafe settings from the top left hamburger menu after logging in. Regards, ICICI Bank
Stop pop up ads, crappy application
Response from developer
Dear Customer, we are sorry for your experience and your feedback is valuable to us. We would request you to please further elaborate the concerns/issue you faced in our app to ibizz@icicibank.com. We will be glad to assist you further to make your user experience better. Ensuring you the best of our services, ICICI Bank.
