Crashing App
The app doesn't even show the watch connected to it even though I made a call on it to make sure it was still working. When I go into the app to check notifications it crashes. It also will send notifications that my child has left home...when the watch is on my kitchen counter and my child is downstairs. These issues need to be fixed.
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Crashing
The app is garbage. Can you please fix the issue with it crashing? I can't even open it. As soon as I do it crashes which makes the watch pretty useless. Hate spending money for a watch that we can't even utilize.
Waste of time & money 👎🏼
Good concept, horrible device and app. I'm shocked AT&T would allow such an unreliable device and associated app to pawn onto customers as an "easy to use and reliable GPS locator and communication device for your child" when it is neither.
After two calls to AT&T I finally got the device itself activated, but the app would not sync to the device after multiple attempts and the final straw was when the device showed "no service" yet again which will force me to call AT&T a third time...only this time I'm telling them to remove the number and fiLIP service from my account as I will be returning the device for a refund. I refuse to pay $150 for a device and $10 a month to use it when so many people here like myself have reported faulty devices, a constantly crashing app, issues syncing, etc.
Honestly, I wouldn't even use it if both the device and service were 100% free...I should have read the reviews here before I bought this worthless piece of crap. There is a reason it has such a low rating.
What makes me even more angry is that this item is even available to the public considering the main reason why people buy it. Whatever you do, DON'T trust or rely on this item to protect your precious cargo...I fear it won't perform as it should if needed.
After two calls to AT&T I finally got the device itself activated, but the app would not sync to the device after multiple attempts and the final straw was when the device showed "no service" yet again which will force me to call AT&T a third time...only this time I'm telling them to remove the number and fiLIP service from my account as I will be returning the device for a refund. I refuse to pay $150 for a device and $10 a month to use it when so many people here like myself have reported faulty devices, a constantly crashing app, issues syncing, etc.
Honestly, I wouldn't even use it if both the device and service were 100% free...I should have read the reviews here before I bought this worthless piece of crap. There is a reason it has such a low rating.
What makes me even more angry is that this item is even available to the public considering the main reason why people buy it. Whatever you do, DON'T trust or rely on this item to protect your precious cargo...I fear it won't perform as it should if needed.
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App Needs Development
The watch works fine, but if all set-up, maintenance, and control is going to occur in the app, the app needs to be better developed. We started with a defective unit. Now that I have a new one, I can't get the watch set-up because I can't delete the watch profile that is in the app currently to set it up again. Deleting and reinstalling the app doesn't help because the profile is under my parent profile established with my email address. This capability and more robust development of the online technical support would significantly improve the experience.
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Crashing
The idea of the phone is great. It even worked yesterday, our first day having it. The problem is the app. Somehow in the night it decided we all lived in Canada and it's taken me all day to figure out why we keep getting errors when we try using it to call our contacts. Then once I figured that out and tried to change it the app crashes over and over while clicking "save". It also deleted all of our contact photos inside the app. So, the phone is great only if the app works and so far it's having a lot of problems.
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Short Battery Life
Concept of the phone is awesome! Just wish the battery life was longer. Without use it only lasts a few hours.
App issues
App constantly crashes, won't update location and when it does it shows the watch in different towns. The app won't even open up any more buyer beware there is better options out there then this.
Please change ringtone!!
The app is ok but I wish I could have option as far as ringtone something louder or that my son would know his watch it ringing!!! Please fix this
Not as great as I expected
The concept is great and inexpensive unfortunately the technology leaves a lot to wish for. Updates are extremely delayed. Connection isn't the greatest. Being able to text my child is wonderful but I wish it had the option of texting or sending voice memo from the watch itself.
GPS needs work
1. Battery is not good on these watches, if you have it set to check location every 15 to 30 minutes, it will eat up your battery dramatically and it will last you like 3 hours before it says it needs to be charged again.
2. I have both of my kids watches set to check for location every 45 minutes, and it lasts a good 6 to 7 hours, but the problem is that when my kids leave a safe zone you will not get a message until 45 minutes to an hour after they left the safe zone, I recommend trying to incorporate a notification when kids leave a safe zone right away even when you have it set to 15, 30 or 45 minutes, this will be very useful and make it even a better product.
3. I have see many bad reviews and the cause is that we complain and nothing gets fixed, maybe this product will not make it to the top if nothing gets done to help their customers.
4. GPS location is not accurate, when they are either at school or home, it shows that they are like 4 blocks away from where they are, so what is the purpose of having GPS, Cell Tower and WiFi triangulation if it is not going to work?
5. I will give it a few more months and if nothing gets fixed, I will move on and cancel my service with AT&T and try the next available company that provides better service to keep my kids safe.
2. I have both of my kids watches set to check for location every 45 minutes, and it lasts a good 6 to 7 hours, but the problem is that when my kids leave a safe zone you will not get a message until 45 minutes to an hour after they left the safe zone, I recommend trying to incorporate a notification when kids leave a safe zone right away even when you have it set to 15, 30 or 45 minutes, this will be very useful and make it even a better product.
3. I have see many bad reviews and the cause is that we complain and nothing gets fixed, maybe this product will not make it to the top if nothing gets done to help their customers.
4. GPS location is not accurate, when they are either at school or home, it shows that they are like 4 blocks away from where they are, so what is the purpose of having GPS, Cell Tower and WiFi triangulation if it is not going to work?
5. I will give it a few more months and if nothing gets fixed, I will move on and cancel my service with AT&T and try the next available company that provides better service to keep my kids safe.
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