Problem logging in
Just subscribed Cant log in to iPad app. It tells me where to find account number but never goes back to sign in fields.
Terrible Doesn’t work
This app seems fine but doesn’t work only ads no articles show up. Besides the fact that is just a pdf viewer.
Could not log in
Selected digital subscriber. Correctly input e-mail & password. The app would not accept them. Great magazine, but I will have to read it on my computer & not my phone.
Two Quick Suggestions
Hi there.
I haven’t used this app enough yet, but I’m willing to try it more (I’m really not a fan of Zinio).
There are many things that can improve the user experience, but I won’t comment there yet. It feels like this app was written by someone’s kid who knows how to write a basic iOS app but is clearly not a professional developer.
1. Use your WD logo for the app icon. What’s there now looks like a default grab that Safari makes for an icon when saving a web link to your desktop. It’s truly terrible. Why didn’t you use your logo in the first place? It’s gorgeous, instantly recognizable to anyone in the know, and it’s your brand.
2. Change the title on the icon to something that fully displays — and displays well. What we see is, “WRITER’SDIG...” The icon I have on my for a saved webpage link to my WD Tutorials subscription fully displays “WD Tutorials” without truncation. WD, WD Mag, and WD Magazine are all shorter, so each should fully display.
These two items, alone, make me question the authority of all the articles you publish on “building an author platform” and any other marketing. People really do judge a book by its cover, and I keep passing over the icon for this app when quickly scanning what I have on my iPad. This just looks like a bad, default save-to-desktop icon.
Once I use the app more, I’ll add more. There are many user experience basics missing.
This app gets the basic job done, but it truly feels like an absolute minimal effort.
I haven’t used this app enough yet, but I’m willing to try it more (I’m really not a fan of Zinio).
There are many things that can improve the user experience, but I won’t comment there yet. It feels like this app was written by someone’s kid who knows how to write a basic iOS app but is clearly not a professional developer.
1. Use your WD logo for the app icon. What’s there now looks like a default grab that Safari makes for an icon when saving a web link to your desktop. It’s truly terrible. Why didn’t you use your logo in the first place? It’s gorgeous, instantly recognizable to anyone in the know, and it’s your brand.
2. Change the title on the icon to something that fully displays — and displays well. What we see is, “WRITER’SDIG...” The icon I have on my for a saved webpage link to my WD Tutorials subscription fully displays “WD Tutorials” without truncation. WD, WD Mag, and WD Magazine are all shorter, so each should fully display.
These two items, alone, make me question the authority of all the articles you publish on “building an author platform” and any other marketing. People really do judge a book by its cover, and I keep passing over the icon for this app when quickly scanning what I have on my iPad. This just looks like a bad, default save-to-desktop icon.
Once I use the app more, I’ll add more. There are many user experience basics missing.
This app gets the basic job done, but it truly feels like an absolute minimal effort.
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Back Issues Are Gone
Cancelling my subscription after five years. Absolutely disgusted. Dealing with Zinio App Support has been a nightmare except for Debbie who is the only one over there who tries to help. The magazine is just not worth the headache.
Much Improved - Love it
The new app is so much better than the old. I have had no problems with it and the issues are available in a much more timely manner. Thank you for listening and creating a new app that I really enjoy using!
Lost Everything I Paid For
I have tried everything to restore purchases. No dice. The developers of this app have essentially abandoned it. Utter crap.
iTunes Subscription Lost
Update- I found a work around. Delete the app, then power cycle your device (just deleting won’t work, you have to power cycle). Re-install the app. Once you’ve re-installed, follow the directions in the app to restore your purchases (this worked on an iPad Pro 10.5 and an iPhone 7+, each in the exact same way). Because the app is still broken I won’t change my rating but maybe these steps will help someone else get back their purchased issues.
Since the App updated to the new version I can’t access new or historical issues with a valid iTunes subscription. I’ve tried following the in-app instructions, deleting and re-installing, nothing works. I have ten months left and a lot of issues that should be available based on past subscriptions that aren’t there anymore. Please fix this.
Since the App updated to the new version I can’t access new or historical issues with a valid iTunes subscription. I’ve tried following the in-app instructions, deleting and re-installing, nothing works. I have ten months left and a lot of issues that should be available based on past subscriptions that aren’t there anymore. Please fix this.
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Deserves a 0
I have been an avid subscriber for several years. The latest “update” has taken all of my issues. I have tried to jump through all of the hoops to reinstall and restore my iTunes purchase to no avail. I sincerely hope this situation will be remedied. I even tried to email for support but was put into a loop that I could not so much as send an email for help.
The magazines are great... but if I can’t view them, what is the point! All those previous issues are also gone... one remark stated that early issues are not restorable...
So disappointed!!
DO NOT SUBSCRIBE online until this is remedied!!!!!
The magazines are great... but if I can’t view them, what is the point! All those previous issues are also gone... one remark stated that early issues are not restorable...
So disappointed!!
DO NOT SUBSCRIBE online until this is remedied!!!!!
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Lost everything
Should be zero stars. All my issues are gone. And while it tells me the new issue is available, it never shows up because I. Can’t. Access. *Anything*. I have signed in over and over and tried to restore purchases and—nothing. All those issues—gone. Don’t update! Better yet, find another way to subscribe.
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