TomTom MyDrive™ User Reviews

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Don’t even try

Doing everything for a 5 hours !
Absolutely impossible to connect app with the GPS
Computer programmer !

34c63009gh56@&$310

2 months ago

Connect

App will not connect to my Tom Tom 400. It use too until the update. The device and phone go through the process as they should, they show as paired, but the device will not jive with the app.

kocanada

3 months ago

Response from developer

Hi! Since the last iOS update some customers are facing connectivity issues between their smartphone and TomTom device. We understand the frustration and are working on a solution to make the connectivity work with iOS 13. Please use the Without App' steps in this link: https://bit.ly/39h4Zop to receive Traffic Information. ^Adam

I was confused by the instructions

I'm using the app with the Go 520. Aside from navigation, traffic is very important. I couldn't get traffic to work until I, just by chance, turned on my phone's personal hotspot. It would have been nice if this was part of the instructions.

rs806

a year ago

Useless

Error connection

Ahahzhzhd

a year ago

Response from developer

Bonjour. Nous sommes désolé du problème rencontré. Nous travaillons à stabiliser la connectivité bluetooth. Cdlt, Jim

Terrible

All the reviews are correct, maybe this app is dead and all those with TomTom devices are left with a useless device. My old original TomTom worked great for years and displayed real time traffic conditions all by itself! Now, With a newer TomTom, you have to download a cumbersome app and connect your phone to the device via Bluetooth just to get traffic. The Bluetooth connection never works! And the app suggests, in case of connectivity issues to use your cell phone hotspot!! The whole reason for me using a TomTom on long trips was to NOT use my phone/data/battery. So what’s the point of the TomTom when it requires an additional phone navigation app to work properly! (And then doesn’t!!) Definitely not an improvement and a waste of money.

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chesmont

2 years ago

Only missing one feature

First I would like to say we love the TomTom Rider 550 and the MyDrive app. However, there is one feature missing from the iOS app. The fifth star would be awarded if I could only import a .gpx file.

I know I can do imports on the desktop browser version but I don’t bring a computer with me on road trips. This feature would be very useful on the mobile app as well. iOS has access to file storage like the iCloud or Dropbox which will facilitate importing route files.

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Pb4ufly

2 years ago

J-U-N-K

This app is and always has been a complete POS. The Tom Tom rider 550 is a fantastic piece of hardware, too bad it’s ruined by garbage software. Bluetooth my a*s.

Tom Tom, given the number of complaints about this, and your inaction to resolve the issues, you are negligent. I wouldn’t even consider buying a Tom Tom product in the future.

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agilealtitude

2 years ago

Response from developer

Hi there, Make sure iPhone is updated to iOS 14.4.2 Remove all BT setting between iPhone and PND on both side Make sure PND only uses either WiFi hotspot or BT hotspot, don't connect two at the same time If none of the above helps, then try "Reset Network Settings" on iPhone. ^Rahyl

Désolant.

Ne fonctionne plus avec mon rider 400, impossible de se connecter. De plus aucune mise-à-jour depuis 2 ans. De retour chez Garmin bientôt.

Pino527

2 years ago

Junk

I paid for the traffic and phone pairing with the app. Will not connect have gone through the pairing process, reset Tomtom, deleted and reinstalled the app restarted my phone all done several times still doesn’t work. Other reviews say the same thing. Worked when I first purchased but has not worked in over 2 years. Please fix the app! I have purchased other Tomtom products but if the app is not corrected this will be my last.

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604wingnut

2 years ago

Response from developer

Hi there! We value the importance of your concern. Please be assured that we are actively working on your concern. In the meantime please connect your phone to the device without the app as instructed in the given link - https://bit.ly/3zRR04W and you can try using the MyDrive web version on your phone for route planning, https://mydrive.tomtom.com/ ^Team TomTom

Never connects to the device

I have both a device and the nevigation app. I am confused why the don’t use the navigation app to communicate to the device. I have to have this that is well never communicates. On top of that i was told to use my phone as a hotspot. But I don’t nor want to use an unlimited data stream while I am driving. No where can I see any mention of data usage. I expect more from a Dutch company

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