New version is confusing...
The new version of your app is more cluttered and confusing than the old one. I see that it offers more functionality, but I don’t need to be able to do all of these things on a mobile app. The things I want to do on a mobile app are:
-Check my account balances and transactions (this is my main use for the app by far)
-Mobile deposit checks
-Make occasional transfers between accounts and to outside accounts
The old app gave a very clear view of my account balances and, more importantly, each transaction and a running account balance. The transaction history and running balance in the new app is really confusing to read. Please make the transaction simple and clear again.
Also, you should be aware that the featured review for your app is by a user with an inappropriate display name. You may want to request that review to be removed...
-Check my account balances and transactions (this is my main use for the app by far)
-Mobile deposit checks
-Make occasional transfers between accounts and to outside accounts
The old app gave a very clear view of my account balances and, more importantly, each transaction and a running account balance. The transaction history and running balance in the new app is really confusing to read. Please make the transaction simple and clear again.
Also, you should be aware that the featured review for your app is by a user with an inappropriate display name. You may want to request that review to be removed...
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Response from developer
Thank you for sharing your concerns with us. We do appreciate the feedback and will pass that on to the developers. In the meantime, have you tried using the fast balances option on the app? That is really helpful for a quick check of balances.
can’t even open the app
crashes upon opening, fix your app bruh
Worst everDoesn’t work
Looks like retro app-clunky and clunkier. It sat iPad but appears to only have an iPhone app. How frustrating.
Update
The update is really bad prefer the old version
Deposits
Where is the Mobil deposit function? That was the best feature.
Response from developer
Mobile Deposit features are in the new app. Look for the check deposit icon!
horrible
usb’s “new” app is embarrassingly sad. the ui is clunky af. poor design.
like it but...
liking it so far
but can’t get the biometric sign in to work
instructions are incomplete or it just isn’t functional for iphone
hmmm...🤔😳
but can’t get the biometric sign in to work
instructions are incomplete or it just isn’t functional for iphone
hmmm...🤔😳
The new website and app
Are a nightmare. They are very difficult to navigate and not at all user friendly. The old one was so clear and easy to understand, this is confusing the hell out of me, and it seems I’m overdrawn but I have no idea how that can be. And I certainly can’t figure it out through the app. It’s drivng me to tears- I’m frustrated enough after one day to consider switching banks!
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Response from developer
We are sorry you have had a bad experience. We would like to help you. Please call us at 866.440.0391 so we can assist you with navigating the new app.
Slower
The new app update slowed it down.
Cannot transfer
This app was working great and is worthy of a 5 star rating but recently I have been getting an “application error” when trying to transfer money between accounts...please fix
