Brentwood Bank Mobile Banking User Reviews

BRENTWOOD SAVINGS BANK

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They automatically reset passwords and Face ID doesn’t work

Every month or so they seem to reset your password and Face ID no longer works so you need to call them every month to get you back in.

Very inconvenient. I’ve lost out on months of interest because I couldn’t get into online banking.

SoWindsor

a year ago

Response from developer

Hello, thank you for taking the time to leave us your review. We are sorry to hear about the difficulties you’re experiencing with the app. As we continue to work with our developers in making enhancements to the app, we will be sure to pass your comments along. Please reach out to us at (412) 409-2265 if there’s anything we can assist you with.

Best

Brentwood bank is the best bank that I have dealt with in my 45 years in business. They really know how to handle small business. They do it right. After dealing with PNC for 25 years it was a breathe of fresh air dealing with Brentwood. They make you feel like you are one of the family and not just a number like at those larger banks. I tell everyone that is going to look for a loan for a house, car, or business to check out Brentwood and you won't be disappointed. Special shout out to Joe, Sandy, and Jesse, for all the do for me and my business.

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WeatherGuru15108

2 years ago

Response from developer

Hello, thank you for your review and for your continued loyalty as a customer of Brentwood Bank. We greatly appreciate and value your feedback and are happy to hear about your positive experience with both our bank and team!

I’m very disappointed

I was hoping this new site “upgrade” and new app would finally create a functional experience. I can’t tell you how many times I am locked out because I miss type my password or user name. I have to them call the bank. Also, I have a business account and I do not have the ability to deposit a check on the mobile app. I have to drive to the bank to deposit any checks I receive. Honestly, I am so frustrated with the lack of features and glitches that I have started to look for a new bank. My son has a account as well and he hates the website and app also. Just not good at all!! I don’t know what you all upgraded because I actually think the old version was better!!!

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Kayc#1fan

2 years ago

Response from developer

Hello, thank you for taking the time to leave us a review and for being a customer of Brentwood Bank! We are sorry to hear about the inconveniences you’re experiencing with the mobile app. Please reach out to (412) 409-2265 so we may assist!

Nice!

Love the new app. It is so user friendly and easy to navigate through!

Coach2533

3 years ago

Just change it.

It’s terrible.

Opatchen

3 years ago

APP/ ATM

The app is okay considering it does the job, but it just feels like it needs updated when you compare to other bank apps.
The ATM is a completely different story….how is it that the only ATM that’s a “smart ATM” is located in south fayette? The reason I need a smart ATM is because I need to deposit cash often into account & it’s only worth depositing cash if you’re using a smart ATM. I live in Brentwood & the original Brentwood bank has a dinosaur of an ATM. Please update ALL of your ATM’s

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caucksmith

3 years ago

Mobile

The old web layout was much better.

do jfchg

3 years ago

Powerful new feature

App has many of the things you would expect in a bank app (bill pay, check deposit, Touch ID, etc). What really stands out is the debit card controls. You can turn debit card off when not in use so no one can use it. Can restrict purchases by geography, dollar amount, merchant type. Can set up alerts so you’ll know if someone is trying to use your card.

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Robitron

3 years ago

Response from developer

Hello, thank you for taking the time to leave us a review. We are happy to hear you are enjoying your mobile app experience and thank you for being a customer of Brentwood Bank!

New App is much improved!

Really like the look and feel of the new app. Easy to use and love the ability to control debit card settings.

NiaziGirl

3 years ago

Response from developer

Hello, thank you for taking the time to leave us a review. We appreciate the feedback and are happy you’re enjoying our app!

BILL PAY PLEASE

This app is easy to use, but lacks the online bill pay functionality. It’s 2018, please try and keep up. You guys already lack products such as credit cards and refinance options such as car loans and student loans, but for the love of god, bill pay!!!!

Alankow05