Leave a Review Heritage Federal Credit Union
Amazing app!
Can’t believe others say the other app is better, this one is so much easier to navigate and has more information!Thomas Ziliak
Easy app
Easy app to use, however my only issue is only certain locations are limited on certain transactions they are allowed to do. All HFCU should be able to have same option transactions available to customers, new and the loyal customers should matter.jumpin 68
App limitations
The App should allow me to adjust the date and amount of automatic payments. In order to change the date I have to delete the entire payment series.
Also you should have a month at a glance bill pay calendar in order to better visualize when payments are to be made and make adjustments if necessary.Show lessRussell Indiana
Lots of extra buttons and lags
The new app (that’s been in use the last year I believe) seems to have more buttons to get to things and can be misleading. Bill pay is kinda hidden. It also lags pretty bad compared to the previous app. I am using a IPhone.Jenny6281989
No print
Only one complaint. I use my iPad to sign into the Heritage on line app. I print my monthly reports every month. For the last few months the air print function does not work. I have to go to my iphone to print the reports.data status gone
Disappointed
The original app was perfectly fine all the stuff you guys did to it now it’s horrible. Things are hard to find things randomly change on their own whenever you do updates extremely disappointed.Autumn rayne
HFCU Big Business
I have been with HFCU for over 30 years. I was with them back when they were WFCU. Back then they were more like a family and was willing to go the extra mile. I recall them indicating at one time that they would never “sale out”. Alas the lure of big money was too much and it is definitely apparent that there has been a major paradigm shift. Especially in customer service. It should be noted, that my general observation about HFCU stems from overall dissatisfaction on all the changes that have been made through the years. I am in excellent financial standing and am not venting due to any particular disagreement with HFCU. I feel that my relationship with HFCU has ran its course and I have begun looking for another credit union that is small, hungry and willing to still go the extra mile for their customers.Show lessJDP71197
Min amount not posted on cc payment
I went to pay my cc bill thru the app. It showed a minimum due as $0. I knew that wasn’t correct and payed some on it to ensure there was a payment made. I went to the documents section to find my statement but it did not show any documents. I checked multiple times. Next thing I know I have a late fee because I didn’t pay enough. Not fair when it said minimum due was $0Show lessXXXX4442323
Problems
The app makes me put in my password every time I try and get on it. Also it don’t send me notifications when transactions happen even though I have notifications on.professionalisms
Almost…
The app has definitely gotten better since the new look/update. We love the multiple ways to communicate with customer service and banking locations through the app, BUT it’s still screams,
“I was made by a white guy, that is older, and not keen to trends.”
I apologize for my bluntness, but I am autistic, and I work in the visual communications field, so I have high expectations, when it comes to technology and managing my money.
We have been banking with HFCU for well over a decade, and it took a really long time for the update to happen to begin with, and that was disappointing as well.
Lastly, it still comes off, like you’re trying to punish poor people, instead of deterring behaviors, when it comes to overdrafts, and things of that nature. We’ve got to get away from this “Republican” kind of business practices, and try a more modern approach to banking and people. Thanks.Show lessHippie is Mad
