Works on home network but not on cell network
Works great at home (when in same WiFi network) but doesn’t work on cellphones. What’s the point? Totally disappointed.
Audio is no working
since installing iOS12 the audio does not work
Terrible support and camera rarely works!
We have had our camera for a little over 2 years and have had nothing but trouble with it. Setting it up was a haste and took several times on the phone with support to figure it out. It constantly is loading and doesn’t connect with the app, and now that the warranty is over my camera doesn’t work at all and I have to pay for online support. I would NOT recommend buying this camera!
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Money grubbing, power draining
I used to be torn. Functionally, I wanted to give the product 4 stars, for functionality without a great UI. But for some reason it really drains the battery; I have to remember to kill it manually or else it can very easily drain my battery in a few hours in the background. There’s also an in-app purchase for more than one camera; given that the cameras cost $250 each, thus strikes me as unnecessary.
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Terrible customer service
I previously wrote a positive review, but my app stopped working properly when I upgraded to the iPhone X and the support I’ve received is non-existent (my emails go into a black hole). Don’t buy a wifi baby... go with company that values its customers.
Customer Support
I bought the monitor after months of research and getting feed back from family that have used it before. It took my husband over 2 hours on the phone trying to hook it up to our wifi with customer support. The video quality is fantastic...when it’s not freezing, or worse, not working at all. My husband has recently emailed the company and has waited for a response for days. My daughter has medical issues and we rely on the video monitor at night to make sure she is alright. I am very disappointed and frustrated that nobody has contacted us back. Not only have we not received a call back, we had to pay $30 to get a call back. I paid a lot of money for this product and do not see why I need to pay more to get it working. I recommend people do their research and maybe go with a different monitor
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They use to be helpful. Not anymore
My app was working great before the new IOS update. The update seems to have stopped the app from connecting remotely, I reached out to WiFi baby for support and they sent me a link so that I can pay $29 for phone support.
It is their responsibility to fix any issues caused by the update, they apparently don’t seem to think so. I am now stuck not being able to remotely connect to my camera or pay them to fix something that I am not responsible for. Guess I’ll have to buy a different one from another company that actually cares.
It is their responsibility to fix any issues caused by the update, they apparently don’t seem to think so. I am now stuck not being able to remotely connect to my camera or pay them to fix something that I am not responsible for. Guess I’ll have to buy a different one from another company that actually cares.
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Camera is fine connections with iPhone is very bad with updating. No help from company.
Updating makes camera worthless on iPhone. No help from company on fix. Worked all day on their fix.. zero results. Not happy one percent. !!!👹👹👹
Good app
Love that the audio on the app continues to run in the background.
!!!Caution!!! Buyers should consider...
If you and your family keep your iOS devices up-to-date with the latest iOS software from Apple and upgrade regularly you may want to consider other alternatives to WIFI Baby. I’ve been using a single camera in our twin nursery now for 4 months and while the installation experience and user interface leave a lot to be desired, when you do finally get things set up the system work relatively well.
The problem is that both the mobile and desktop apps have an incredibly dated user interface years behind some other web cameras and baby monitors. The app often breaks after updating iOS and WIFI baby app updates in general are few and far apart. Don’t expect regular updates.
WIFI baby has some very nice features, which is why I decided on one initially but the lack of regular app updates, the poorly designed mobile and desktop apps, and a few other issues I’ve had with the system would prevent me from recommending this baby monitoring system.
At this price point we should all expect better overall and more reliable experience.
The problem is that both the mobile and desktop apps have an incredibly dated user interface years behind some other web cameras and baby monitors. The app often breaks after updating iOS and WIFI baby app updates in general are few and far apart. Don’t expect regular updates.
WIFI baby has some very nice features, which is why I decided on one initially but the lack of regular app updates, the poorly designed mobile and desktop apps, and a few other issues I’ve had with the system would prevent me from recommending this baby monitoring system.
At this price point we should all expect better overall and more reliable experience.
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