Since they updated the app//rewards like, 6 or 7 months ago I guess, it’s a joke. The store by me can’t scan your phone to make sure you get your points if the app is down (which it was for months). I was also in the top tier and supposed to get 1 free item a month. I did last year, and then in Jan/Feb I got an e mail saying I did, but it wasn’t on my app. I had to e mail support and they added it on. I guess they no longer do the free item every month, which means there’s zero perks for being a top tier member (so glad I spent all that money!!) they are always out of food, flavors, or messing up orders. If my partner didn’t like their cinnamon rolls (which they also always never have, or don’t warm it up, or put it in the bad upside down) I’d probably never order from there again. Which is a shame, because the Banana Chaiburg is my favorite thing to have for breakfast.
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EmShady502
Desmond O
YungLyddie