Leave a Review Old HKC SecureComm
Under developed with too many bugs
Most have been mentioned already. I slso get error messages with the keyboard overlaying the OK button to acknowledge which means the app is effectively frozen. Questionable whether its worth the money.Heritage guy
Fine but dated
Needs IFTTT integration, like yesterdaymikefromIreland
Bare minimum
It’s basic but functional. Looks old fashioned and very tired. Has none of the modern iOS features like fwce recognition or system integration. I seem to have to put in my four digit pin every time which is pretty boring
Could be so much better with a refresh and some modernisation.Jon Honeyball
Best alarm app available
Simple to use, nicely designed with no unnecessary complicated buttons.
I’ve found this app to be extremely reliable and it’s packed with a lot of features if you speak with an installer who knows the system well.Fir3 Bird
Outdated non functioning app
Well unlike the rest of the reviewers all being HKC Employees giving great reviews I’m a monthly paying customer.
The App takes ages to set and unset this occurs when connected both ends to Lighting fast broadband and 4G so it’s the App that’s at fault not the connection.
Seems HKC don’t really care they take £6.99 plus the monthly fee on top for an app that I could have created in 5 minutes.
Doesn’t notify on Arm and Unarm, now warning notifications on full alarm going off come on HKC get your act together.Show lessTRUTH 2 THOSE
Great but please fix this bug
App is great and we use it daily, but please could you fix the following bug: When arming a panel which is connected via a GSM chip, the arming process takes 10-15 seconds to be actioned and confirmed in the app, even though you can hear the panel speaker announcing “System arming” within 1-2 seconds. If you press the home button during the 10-15 second arming/confirmation period, then return to the app, it either crashes or reports and error message. The desired behaviour would be for the app to continue the arming and confirmation process in the background if you press the home hitting (or switch apps) during this time, and not crash when you return to the app. Many thanks.Show lessLondon1948373
Best we’ve used
The HKC app may not look as slick as some of those available from other manufacturers, but it works each and every time.
We’re a professional installer and have tried many of the apps available from other leading manufacturers.
SecureComm is the only we’ve come across that works every time. No crashing of the app when you need it, no loosing WiFi and needing a reboot.
I’m sure we’ll see some updates in the future, but for me having something that works without any hassle is a must.
Highly recommended.
The CCTV integration with HikVision DVRs / NVRs works well too.Show lessNeil_the_hippy
Simple to use
The app is a bit basic but provides a simple way to arm and disarm the alarm system remotely. There are also quick options for part setting the system and remote access to other functions via the alarm keypad. The main downside is that the app/ SecureComm can take a long time to flag that the connection to the alarm has been lost e.g. broadband has gone down, leaving you exposed.Show lessMarkyM
Connectivity loss
It’s generally ok BUT we seem to have repeated problems with connection errors most times stating that the system has had LAN Link Fault ! Come on guys I’m paying a monthly retainer and it ain’t working perfect ! Get it sortedBaggiebird38
Function over Form
Works well, very responsive and does what it says on the tin, can’t complain about that. It does look and feel very very dated though. Worth investment in the user interface as well as new features, keeping pace with new devices and the rapid evolution of Apps generally.jdrink76
