Leave a Review Meridian Trust
App update
I really don’t like the app update the old version was much easier to work with and it was simple to see due dates for loans and easy to paycrazy chicken82
Developer Response
Hello, thank you for providing your feedback on our new mobile app. We recently made an update to our online banking. You can now see both your loan payment due date as well as the amount that is due. Thank you for your membership!Screen
I like the old screen where it showed the payments and due datePlunger4077
Developer Response
Hello, thank you for providing your feedback on our new mobile app. We recently made an update to our online banking. You can now see both your loan payment due date as well as the amount that is due. Thank you for your membership!Old version was better
The older version was a lot easier to use and was more pleasing to the eye.eescee
Developer Response
Hello, thank you for providing your feedback on our new mobile app. Your comments are very helpful, and we will take them into consideration as we work to improve. Thank you for your membership!Incredible Credit Union
I love this credit union. They go out of their way to help you. I moved to southern Utah but I still keep my account primary in Jackson at Meridian. I just trust the people that work there and if there’s anything that’s going on they feel looks wrong, they notify you right away.They watch your account for any fraud or safety measures that need to be addressed. They are just like family to me.Show lessL DeMaeyer
Update
Loved the app until it updated; not a fan how everything is separate. I feel updates should lead to making things more convenient and easier vs more complicated and extra stepsA.Calhoun
Developer Response
Hello, thank you for providing your feedback on our new mobile app. Your comments are very helpful, and we will take them into consideration as we work to improve. Thank you for your membership!My wonderful experience with Meridian
I can’t thank you folks enough for how helpful you all are! Donna and Tammie at the Scottsbluff, Ne. branch have really gone above and beyond helping me learn about all of the new features that your bank offers, both in person and via this new updated app. As a senior citizen it’s not always easy to navigate new tech, but you’ve made it a pleasure to explore and use this version. Thanks so much for being so caring and professional.Show lessPhillius Fogg
Developer Response
Hi Phillius, thank you for the wonderful review! Donna and Tammy are both valuable members of our team, and we are so happy to hear about your experience. We appreciate your membership!Hate new app
Since the new app I haven’t been able to log in and get my account info. Very frustrating.chuck941
Loan payment dates
The new set up is a lot nicer although it would be nice if it showed the loan payment amounts and when the next payment was due like it use to.jay.b-!!
Developer Response
Hello, thank you for the wonderful review! You do have the ability to see loan payment amounts along with their due dates. After logging in to the new mobile app, select your loan and then select the “Details” tab next to “Transactions” to view this information. Thank you for your membership!Pretty Sleek!
The new updated app is sleek and clean. Very easy to find everything. It’s nice being able to transfer from my other financial institutions as well to make payments and build my savings! Love it :)RoyalKawaiiness
Developer Response
Hello, thank you for the wonderful review! We are happy to hear you are enjoying the new mobile app and appreciate your feedback. Thank you for your membership!I’ll admit, I’m irritated
So does it deserve a one star? Don’t know, I can’t get into it. Forcing me to update, then forcing me to change my password, then not recognizing my credentials it didn’t save, I now have to deal with calling them up and figuring out why it doesn’t recognize me. I might consider changing my rating when I’m less fuming as I understand how this can happen, but it’s 8 o’clock at night, I needed to check my account, and now I have to wait until I can call them. I’m irritated and this is the only thing I can do to compensate.Show lessClucking3268638
Developer Response
Hello, we’re sorry for the inconvenience you experienced when logging in to the new mobile app. We want to ensure a smooth transition for our members, so if you need further assistance, please contact us at 800.726.5644 or email MemberServices@mymeridiantrust.com. Thank you for your membership!
