This review is more about the company rather than the app as my scheduled can never showed up.
A cab was scheduled 48 hours in advance for a 4am pickup to take us to ORD, with a quoted price of about $32. We called the company the night before to confirm the scheduled time and was told the pickup would be at 3:50am. We left the time as they had changed it to, not as we had scheduled it.
Come 3:50a there was no cab waiting. We have the driver five minutes then called the company. The dispatcher confirmed the pickup location and time and routing with an extra stop in LaGrange before ORD. We said that wasn’t what we requested. It was direct to ORD. The dispatcher apologized and said the scheduled driver had to cancel, that she would find another driver, then call back with an ETA.
The dispatcher called back about five minutes later saying she had no cabs available and suggested we call another company.
As we stand here waiting for the Lyft we’ve not requested, a Blue Cab rolled by slowly, then took off.
If you need a reliable ride, this is not the company for you.
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