Ken
Awesome app!
Easy to navigate
Easy to navigate and has great features like getting your paycheck early and round up to savings and pre approved loans with one simple click.
Easy to use
App is easy to use and love remote deposit capture!
Unreliable
Mobile banking features(just in case if you think that’s what this app is for..) out of service several times a week. It does not recognize Face Id while other apps are working just fine. It’s full of bugs. Design looks out of style and primal. Not everyone wants to apply for high interest loans they offer, so what’s the point of advertising on the main page and shove it to people’s face before even signing into the app I don’t understand it.
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Negative stars!!
If I could rate this app any lower I would!! I absolutely love TruChoice. So much so that I’ve kept banking even though I moved out of state years ago. But now, and 100% due to the utter confusion and discombobulated layout of this horrible app, I’ll be switching banks as soon as my loan/card is paid off. Hopefully the app can be revamped and go back to simplicity and less steps to the door I’m trying to get in before that happens. Cause I’d really like to continue banking. But it’s really not worth the frustration, especially since everything I do has to be done through the app. Congratulations though; on making me work extra hard to pay off my debt! ✌🏼
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Issues with the update
Never had an issue with the old app. Now since the update, I can’t deposit a mobile check, it keeps telling me it can’t read the check and I do everything it asks. I find that it’s taking longer to see things clear from your checking. Rather than minutes it now takes a day or two. Not a fan of this update. It over complicates something that was perfectly fine to begin with.
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never should have changed
This app worked fine the way it was and never should have been changed. The format is so terrible, confusing, and hard to use it makes me want to switch banks because I’m not sure if this frustration is worth it.
Not good
The app was basic but functional and fairly easy to use. But now after this update the app is a convoluted mess that takes me numerous click to get to the important stuff.
I don’t know who ‘itsme247’ is but their services overall are a fairly large step backwards at least in the UI/UX department. The convenience of some of the added account features by using them is heavily outweighed by everything else. After we get our loan paid off we are switching to a different bank entirely.
I don’t know who ‘itsme247’ is but their services overall are a fairly large step backwards at least in the UI/UX department. The convenience of some of the added account features by using them is heavily outweighed by everything else. After we get our loan paid off we are switching to a different bank entirely.
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Doesnt work
The app opens fine but I haven't been able to successfully sign in. Keeps coming up with "authentication error. Code 15500". I am sure I am signing in with correct user name and password as they work on the PC desktop internet browsers. The problem is within the app.
additional VoiceOver support would be greatly appreciated
I have tried to use this app before, but I cannot. All if not most of the buttons are unlabeled, and I cannot figure out what they are without pressing them. If you could in the next update add additional VoiceOver support, that would be very much appreciated. I'd like to be able to use this app. Thank you
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