Having used Capital for 5 years and only them, after today’s service I will never use them again. Twice I booked a taxi on their app- I received absolute NO notifications that either bookings were cancelled. We waited 20 minutes, in the cold and rain and I have bad sciatica at the moment so i was in excruciating pain waiting. Finally I rang, when there was no updates on the app. I was polite and explained that there maybe there was a problem with the app to be talked over and interrupted by THE most ignorant, rude dispatcher! God knows what this woman is doing working in customer service! She’d be better off working somewhere you don’t have to work with people!! She would not let me talk, tried to fob me off with excuse and was the most unhelpful person I have ever come across! She wouldn’t even let me talk to explain the situation properly!! Added to the fact this cardiff based company has no taxis for central cardiff is just ridiculous!! They’ve lost a good faithful customer today
Show less
Insanejayy666
polly87
nickyromf