Not working
Not working
Help! The Lumyer App stopped working.
I’m giving this 5 stars because the app usually works. I’ve been using it for 5-6 years straight.
Now it doesn’t work. It doesn’t load anything.
Please fix this.
I’ve tried everything possible to “reset the app” including but not limited to:
- updating the app
- deleting other apps
- deleting the app and reinstalling it
- updating (but no updates were available)
- paying again for the app monthly (which I believe I already had a yearly subscription)
Also, 6-8 months ago the diamonds, and other translucent lumyer objects turn a yucky grey color after finishing and exporting so I had to screen record everything from my iPhone, crop, and cut the video for several months. I think you fixed it finally but now…
The app doesn’t work at all. This started 2-3 days ago.
Please fix this asap.
Thank you for your time and interest.
-The Dog Art Lady
Now it doesn’t work. It doesn’t load anything.
Please fix this.
I’ve tried everything possible to “reset the app” including but not limited to:
- updating the app
- deleting other apps
- deleting the app and reinstalling it
- updating (but no updates were available)
- paying again for the app monthly (which I believe I already had a yearly subscription)
Also, 6-8 months ago the diamonds, and other translucent lumyer objects turn a yucky grey color after finishing and exporting so I had to screen record everything from my iPhone, crop, and cut the video for several months. I think you fixed it finally but now…
The app doesn’t work at all. This started 2-3 days ago.
Please fix this asap.
Thank you for your time and interest.
-The Dog Art Lady
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Effects are ruined by grey coloring on all effects!!!
I have written on the Facebook page for this company. Please do not purchase this app, because most of the apps effects will be non-usable. Anything that is white colors is all dulled by gray tones. so basically, you have nothing to use and it appears when you’re creating something with the effects that it’s fine such as rain such as snow, other lighted effects ends up being muddy, gray dull and unusable!!!! save your money do not buy the app and after my mini complaints it is still not fixed they have not resolved the issue. I’m getting ready to cancel my subscription and find another app out there because I’m just wasting my money and hardly using the app now.
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Response from developer
Thank you for writing to us and letting us know about this problem Hbgirl2u. We are currently working on a fix and we appreciate your patience. 😄
Disgusted
Waited forever for you to fix the issue with the size of the pics that could post (which you didn’t), but now the issue is that WHEN they post, they’re so big they cut off wording at the edge of the pic, no matter how small you try to make it while adding the features. It’s aggravating and not as good as the Lumyer I got at the start. I’m done! Deleting it from my phone. Too much annoyance to deal with, don’t need that in my life. Why didn’t you just fix the sizes and leave it as it was? It’s so messed up now it’s a worthless app. Giving it one star is too many.
After staying on to see if the errors I mentioned were fixed, I’m now deleting this worthless app. There are VERY few new pics added to any genre, the ones I had previously get deleted and no matter how many times I hit restore, they never come back. Such a ripoff!! I better not be charged for a renewal either!!
After staying on to see if the errors I mentioned were fixed, I’m now deleting this worthless app. There are VERY few new pics added to any genre, the ones I had previously get deleted and no matter how many times I hit restore, they never come back. Such a ripoff!! I better not be charged for a renewal either!!
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Response from developer
Hi Apster2, we apologize for the problems you're having with the app. If you cannot restore your purchases through the "Restore purchase" button, please send an email to support@lumyer.com. Please, make sure you send us your purchase invoices, so that our support team can investigate the problem and fix it!
App changed colors are grey backgrounds
This app is changed its format. I’ve written on Facebook Lumyer page to let them know that whites are no longer white such as in snow, light effects, etc. everything has a gray muddy background and doesn’t show when you create the video effects. All the colors change to muddy, gray sunshine, rain, lightning, and some of the other effects that arewhite some of the lighter colors the gray overtakes everything and the effects are not appealing anymore and for the amount of money you have to pay every week month or year there are a lot of effects that you can’t even use now that look horrible again just a muddy gray mess
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High lights
I love how you can add that something bit more to make that special photo stand out that but more to you & the ones you love & care about see it as well when you share it with them
Verrai !
Satisfaisant momentanément
Fun
Fun and easy to use even for a beginner
Purchases won’t restore since move to subscription
I really don’t like this subscription requirement with no apparent option to buy individual effects any more. Even the ones I’d previously bought no longer seem to be useable.
The effects are nice little touches but the fact that I’ve lost access to the ones I’ve bought, even after a successful ‘restore purchases’, and every action tries to force me to pay a subscription means that this app will be uninstalled and I’ll find an alternative.
The effects are nice little touches but the fact that I’ve lost access to the ones I’ve bought, even after a successful ‘restore purchases’, and every action tries to force me to pay a subscription means that this app will be uninstalled and I’ll find an alternative.
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Response from developer
Please send an email to support@lumyer.com, so our support team can verify and answer all your questions. Thank you and have a nice day! ☀️
Buyer Beware
When you pay for your effects… they change the way the app is paid for (to subscription) and the effects you have already paid for are no longer valid. When you enquire - there is no support or response. So the effects may be fun… but are not as advertised in regards to price or support.
Response from developer
Please send an email to support@lumyer.com, so our support team can verify and answer all your questions. Thank you and have a nice day! ☀️
