Asked for more money
Driver Zhangkai, gray Toyota mini van, plate number T634837C asked for more money than the app said, app fare when requested the can said $32.75 and accept ding to his number on his phone was over $38 didn’t make it a problem but still paid more than $38 ended up giving him $42 a whole different price than what the app said at the beginning
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Been using Good Luck for 20 years
My family and I have been loyal to this company for over a decade now. Great prompt service the dispatcher people are very helpful. This app is a fantastic addition and step forward in modernization. Worked to get to me just like Uber but with waaay better prices as always. And now I can pay by credit card and have a receipt!! Keep up the great work guys.
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Great service
It was a great service and very affordable an like Uber that they take like 15min to get to you, I will definitely ride with this company again
Good service very good
Nice!
Could use some upgrades
Usually pretty good service and the app adds a bit of convenience.
However, most recently, I ordered a car service with an additional stop. After dropping off my friend, and arriving at my final destination, the driver INSISTED that it was $5 on top because of the additional stop. Usually I wouldn’t have mind but this wasn’t disclosed initially even though when I pulled up my reservation, it states the extra stop and the original price without the $5 surcharge. Shouldn’t definitely update app to include the surcharge for the extra stop to avoid further miscommunication.
Really put a dent in my night with his tone. Super rude.
However, most recently, I ordered a car service with an additional stop. After dropping off my friend, and arriving at my final destination, the driver INSISTED that it was $5 on top because of the additional stop. Usually I wouldn’t have mind but this wasn’t disclosed initially even though when I pulled up my reservation, it states the extra stop and the original price without the $5 surcharge. Shouldn’t definitely update app to include the surcharge for the extra stop to avoid further miscommunication.
Really put a dent in my night with his tone. Super rude.
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horrible taxis service don't use! Drop me wrong location
I gave driver address 1500 Broadway 10036 he dropped at 200 broadway 10036 it was midnight and dark and i paid cash so I didn't realized until he left I called the car company they argued with me he left correct location. I called Uber to pick me up and call them again.
The customer service hang up and curse on me, no apologize keep me on hold refuse to talk to me- and give me solutions after I paid 20$ for a trip that send me to the wrong location?!?! What the hell is that?
This is very very unacceptable.
The customer service hang up and curse on me, no apologize keep me on hold refuse to talk to me- and give me solutions after I paid 20$ for a trip that send me to the wrong location?!?! What the hell is that?
This is very very unacceptable.
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Poor service
I used their app to book a car service for airport pickup. When I called to confirm my service, the guy yelled at me with extremely rude and mean attitude. I was been told that they don't have my record. Poor service! Don't use it.
