BGRS ReloAccess User Reviews

Top reviews

Can’t log in

I haven’t been able to log into this app for over a month. Just keeps saying there’s a problem with the login.

Awful app!!!

If I could give this app a zero star I would. There is no fingerprint scan or face ID for login. The app rarely lets you login even when you have to put the information in manually. It is extremely slow at not user-friendly. Terrible!!!’

Bgrs

Waste of time

Useless. Still can’t successfully login, 6 months later

Update to my last review (Aug 2018): (An update is necessary, since it is late January, and BGRS haven’t finished processing my claim from my move LAST SUMMER). Useless app, still can’t log in. Even after updating the app repeatedly, I still get the “There was a problem with your login. Please try again” message every time I try to use it to see if they have made any process on my claim. You would think after 6 months they would have fixed it
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Response from developer

Sorry to hear about your experience; BGRS strives for excellent customer service. BGRS provides several apps designed for different relocation types. Our records show BGRSGuide will best support your move. For further assistance, contact servicedesk@bgrs.com, a BGRS technical support expert will gladly support you in resolving your concern.

App Fails at Log In

What I really mean is the app fails to even allow you to log-in. Having read previous reviews, this seems to be a systemic failure that BGRS refuses to fix.

Can’t log in

Useless

Response from developer

Sorry to hear about your experience; BGRS strives for excellent customer service. BGRS provides several apps designed for different relocation types. Our records show BGRSGuide will best support your move. For further assistance, contact servicedesk@bgrs.com, a BGRS technical support expert will gladly support you in resolving your concern.

Disappointing

Cannot login for weeks...

Response from developer

Sorry to hear about your experience; BGRS strives for excellent customer service. BGRS provides several apps designed for different relocation types. Our records show BGRSGuide will best support your move. For further assistance, contact servicedesk@bgrs.com, a BGRS technical support expert will gladly support you in resolving your concern.

Cannot log in

Cannot login. Such a big company and not able to have an app that works. How I am suppose to deal with my move ?

Response from developer

Sorry to hear about your experience; BGRS strives for excellent customer service. BGRS provides several apps designed for different relocation types. Our records show BGRSGuide will best support your move. For further assistance, contact servicedesk@bgrs.com, a BGRS technical support expert will gladly support you in resolving your concern.

Useless

Doesn’t work.

Response from developer

Sorry to hear about your experience; BGRS strives for excellent customer service. BGRS provides several apps designed for different relocation types. Our records show BGRSGuide will best support your move. For further assistance, contact servicedesk@bgrs.com, a BGRS technical support expert will gladly support you in resolving your concern.

Does not work

I can not even log in. Yes I am entering my login and password correctly. I can log in on my PC

Response from developer

Thank you for taking the time to advise us of your recent experience. BGRS strives for excellent customer service and would like to resolve your concern. Through feedback, such as yours, we can continue to improve the service we provide our valued customers. Please contact servicedesk@bgrs.com, a BGRS technical support expert will be able to help.

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