Leave a Review FidSafe
Can't login at all anymore
With no updates in 2 years, it looks like FidSafe is asleep at the wheel. With the recent update to iOS 14, I can no longer even login to the app anymore. Instead after typing valid credentials (which work on the FidSafe website by the way), I am greeted with a red banner, "login-form.failure. The data couldn't be read because it isn't in the correct format."
Come on guys. I expect better from a company backed by Fidelity, a company with 3.3 trillion dollars in assets under management (June 2020). Spare a few dollars for the devs at FidSafe and let us be able to at least log in again.Show lessUser9013829104
Buggy
There app cannot handle password protected documents rendering it mostly uselesspeachtree43
Worst app
This app is waste of time. Does not upload all the files and is sketchy at best. It has mind of its own to display files. This app gives bad name to fidelity. Just deleted it. Even customer service has no clue how to manage or navigate or answer customer queryNmehts87540677479
Lack of Development
This looks like software that is ignored until something has to be done and then only as little as possible. Same for the website. Sad because Fidsafe looked like what I was looking for compared to other websites that are too structured. It needs iPad support and both FidSafe.com website and this app needs an option to use an app for 2FA like Fidelity.com does.Show lessip2g
Skytchy at best
Loaded sever folders with various files on computer. Able to view on computer but when accessed on mobile device, files are labeled as emptyjlewk
Can only upload photos?!?!
It seems you can only upload photos from the iOS app. It doesn’t look like you can access the files app or other apps like Dropbox or google drive. You can upload other file types (pdf, etc.) from the website, but not through the app. Major shortcoming for this app!!!M_M-44
Useless on iPad
Creared my account using my laptop.
Decided to download the app for my iPad it barely works but it does not fit the screen it’s designed for the iPhone.
Safari also does not work accessing this site. There is some extreme limitations with the iOS and fidsafe very disappointing.notabble
Limited use at current time
Unable to upload a file from other location on phone, can only take a picture or upload from camera roll
Looking forward to being able to upload actual filesjmpowersMD
App doesn’t work - Completely Useless!
After creating my account online, I decided to download the FidSafe app from the Apple AppStore to more easily access my account. After logging in with my email and password, the application goes to a new screen stating that I have chosen to verify my identity using security questions and asks me to answer the following security question. However, there is no question actually listed, only a space to provide the answer. There are also no options for 2-factor authentication or any other options to verify my identity besides answering a question that is never actually provided to give the user any clue on how to answer. I tried entering an answer I thought it was, however it just gave me an error and wouldn’t let me continue. This app is completely useless and a waste of time. Don’t waste your time until all of the bugs are addressed.Show lessMDM111
No update for over a year
iOS versions have changed and security features have been updated and this definitely needs to be updated to ensure compatibility.
Also notes open in edit mode straightaway. Suggestion would be to open in read only mode like in the site. If required user can click edit to open.JOYSONV
