A once great app has gone down hill fast
5 years ago this was the best app you could find for a pdr company. Now they’ve upped the cost and the features they charge for don’t even work. The comp pricing feature is missing tons of information and doesn’t even have the correct colors for vehicles that are 3 or 4 years old. I’ll be exploring other options unfortunately. What was once a great app that offered more than any other is now just unreliable features and poor customer service for about 40% more than it use to cost
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Needs a whole refresh + a lot of things fixed
I have been using MTRX since 2016 and it has really not changed much since then, aside from the absurd price hike. Which I wouldn’t have even minded if they actually provided solid features and updates to the app. I still cannot create an invoice on the Mac App Store version, which is annoying because sometimes you just want to work on your computer you know? You can’t change a client once you’ve made an invoice you have to copy the vin and make a whole new invoice to make it the right client. There’s no short cut to modify a clients information on the estimate or invoice tab you have to go to the client tab and look them up. The search bar is useless you could put something like “Range Rover” and it won’t find anything, it doesn’t always find customers names or models of vehicles it’s just really unreliable. Also if you’re using this at your hail shop to do insurance work it’s not a direct alternative to CCC since it’s missing a lot of procedures and the parts section isn’t categorized correctly. The reports tab creates inaccurate reports. There’s honestly a ton of other little things that need to be fixed but this is all I have from memory. I use this for walk in estimates, organization and invoicing but seriously it could be so much better if the developers stopped being so lazy and actually added useful features.
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Response from developer
Hey, Renato. I'm so sorry to hear that you're having issues with the product. 😔 That's the last thing we want for our long-time users. I'm hoping your issue was resolved - can you let me know? 🤔 Send me an email at janna@mobiletechrx.com. Looking forward to hearing from you!
Highly Recommend This App!
This app is PERFECT for managing my business, connecting with my clients, AND comes with amazing customer service. My rep, Laura, is super friendly and has done a great job helping me get started and helping me understand how to use this (already user friendly) app. Thank you Laura! If you are the slightest bit curious about this app, I highly recommend you give it a try!!
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