My loan officer sent me the link to set up my portal, which I did on my computer. I had been speaking with her today and she'd given us some good news that our loan was in processing. I wanted to see it on the site. I went to her email, clicked the link and rather than sending me to the portal, it brought me back mid way through the application.
I figured since it was the first time using the app on my phon, it was just confirming all the information that was already filled out. Except, NO. It brought me to a BRAND NEW empty portal and immediately my fiancé and I started getting notifications from sites saying a new hard inquiry had gone through on our credit.
Then I got a call from a sister lender to OUR lender asking if we were switching to them and if so, they'd need the rest of our application that the app had not sent. All they got was the stuff I'd gone through trying to get to our Home Screen.
Not cool, not cool...
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Emariya
Robin J10
Selfmade_e20