Somfy Protect User Reviews

Somfy Protect by Myfox

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Buggy doesn’t stay in background since ver 4.7.4

Since version 4.7.4 which was released in Feb 2023 the Somfy app never stays in the background on my iPhone 14 Pro running iOS 16.3.1. It always has to be reloaded which slows down use of the app. Over a year later and this issue still isn't fixed. Frustrating and disappointing.

Stukeyme

10 months ago

Response from developer

Dear Stukeyme, Thank you for your feedback. Our technicians, work on the application improvement to give you more satisfaction. For further information, please contact our Somfy Customer service. Sincerely,

No longer getting images on iPhone

Since the most recent update, I no longer get images from my gate in the app. Or, rather, I do occasionally, but most of the time the screen remains black. I can use the microphone and can operate the gate, but can’t see what is happening. Very disappointing.

Possumgirl

a year ago

Impossible to connect to new WiFi

Somfy one worked fine with old WiFi router but since installing a new router it is impossible to connect to the WiFi. Followed all the (minimal) instructions and troubleshooting advice with no success. No further instruction or information available. Very disappointing…

Somfy one user

a year ago

Response from developer

Regrettable that the app is not working properly for you. We would like to help you further if necessary. Our technical customer service is available on working days between 09:00 and 17:00, for our contact details please refer to our contact page: https://www.somfy.co.uk/support/contact-with-somfy - Team Somfy

Excellent App

Love the simplicity and functionality

snnguyen

a year ago

Easy Somfy

Simple, Easy to install. Great App.

snnguyen

2 years ago

Door sensor not always triggering alarm

If i open the sliding door slowly the alarm will not go ON. One need to make a vibration (slam the door) for the alarm to go.

Guirladio

2 years ago

Easy to install and user friendly interface

I installed the system 2 weeks ago. It was easy to setup.
The image quality on the cameras (internal and external) is excellent.
We will see how the system keeps up but at the moment I’m very pleased with Somfy.

Jean-Paul007

2 years ago

Best Protection App

Very good app! I strongly suggest it for your home protection! Even children can access it (arm and disarm the system)! If you get a key fob, your children can use the system even without a phone. This app and entire Somfy system is great!

Victoria11782

2 years ago

Cannot fault it!

We’re thrilled with our Somfy alarm. So easy, so secure.

Scampo1953

3 years ago

Somfy Apple Watch app stopped working

Since it updated the app I get two errors on the Somfy watch app
You are not connected go to the app Somfy protect to log into your account, so I logged out and back in, still get this error, sometimes I get an error has occurred please try again.

Disappointed of Derby

3 years ago

Response from developer

Hello Disappointed of Derby, Thank you for your review. We are pleased to inform that the Apple Watch connexion with Somfy Protect application has been fully recovered in the latest version of the application: 4.4.1. Regards, Somfy