I-ON

The ION app is made exclusively for our subscribers. It can be used for iOS 7 and later. Using this app an existing ION subscriber would be able to: Renew broadband account : A subscriber can renew broadband account by clicking on the renew now button on the home screen. Payment can be done through credit / debit card, net banking or can put in a payment pickup request to the collection team for making a cash or cheque payment. Upgrade existing broadband package : A subscriber can upgrade existing broadband package by clicking on the Upgrade Package button on the home screen. Following options are available Next renewal : Subscriber package will be scheduled for upgrade when his current plan expires. Immediate : Subscriber package will be upgraded to the chosen plan with immediate effect and no adjustment in the amount. Conversion : Subscriber package will be upgraded to the chosen plan with immediate effect and with adjustment in the amount previously paid on a pro-rata basis. Put in a payment pickup request : Subscriber can put in a payment pickup request with the company. A date and time can be selected through the option and the same is captured and conveyed to the collection team for further action. Register a complaint : Subscriber can launch a complaint through the app. Get notifications : All notifications related to renewal reminders, pickup request status, complaint status and value added services will be visible under the notifications tab of the app.