Unsubsribe
When you unsubscribe they still take money out of account.
Mise a jour
Response from developer
Hello, Thank you for your feedback. We take claims of scams very seriously and want to assure you that our app operates with integrity. Since Apple manages all billing, they're the ones who handle refund requests. But we can help guide you through the process. To get a refund for your app subscription please follow the next steps: - Go to reportaproblem.apple.com - Log in with your Apple ID and password. - Click "I'd like to..." then "Request a refund." - Choose the reason you want a refund and click "Next." - Find Geozilla app in the list and click "Submit." - Apple will email you their decision. To cancel you app subscription follow these steps: - Open the Settings app on your iOS device. - Tap your profile at the top. - Find and select “Subscriptions.” (If you don’t see "Subscriptions," tap on “iTunes & App Store,” then tap on your Apple ID, select “View Apple ID,” log in, scroll down to find "Subscriptions," and select it.) - Choose the subscription you wish to manage. - Tap “Cancel Subscription.” Ensure you complete these steps at least 24 hours before the free trial or subscription period ends. If you have web subscription, you please do the following: Send an email to help@family-locator.com with a request to cancel your subscription within 30 days from your purchase. Make sure to include the email address associated with your account. If you have any additional concerns or would need any help, we are always open to guide you. So you can easily contact us by support@geozilla.com Best regards, Customer Care Team
Horrible customer service and terrible app.. I need my refund
Response from developer
Hello, Thank you for sharing your feedback. We take your concerns very seriously and want to ensure full transparency regarding our pricing. Sorry for the inconvenience, our Support Team has 30 days to reply to your request. However, we understand that unexpected charges can be frustrating, and we appreciate the opportunity to clarify our billing process. As mentioned on the payment page the initial charge is part of a promotional offer, after which the subscription will renew at the standard rate unless canceled. You can cancel your subscription on your phone's settings or contacting us. Note that deleting the app doesn't cancel the subscription. For a refund request or any questions, contact us at support@geozilla.com. Thank you for your understanding, Geozilla team
Comment annuler l’abonnement
Good app, satisfactory service!
FRAUD
Chat does not work on app, no payment details available but they’ve kept card details.
Response from developer
Hello, Thank you for sharing your feedback. We take your concerns very seriously and want to ensure full transparency regarding our pricing. We understand that unexpected charges can be frustrating, and we appreciate the opportunity to clarify our billing process. As mentioned on the payment page the initial charge is part of a promotional offer, after which the subscription will renew at the standard rate unless canceled. You can cancel your subscription on your phone's settings or contacting us. Note that deleting the app doesn't cancel the subscription. For a refund request or any questions, contact us at support@geozilla.com Thank you for your understanding, Geozilla team
Good app, satisfactory service!
They steal your money
Good app, satisfactory service!
Response from developer
Hello! Dear user, it seems that you try to advertise your services in our app review. Kindly ask to delete it as it may confuse our app users.
