Leave a Review xtraCHEF
Don’t Bother
Extremely inefficient and more of a pain to program than anything else. Numerous features are wildly inefficient. Inaccuracies on the reporting and costing side of things are a nightmare to fix. Waste of money and a waste of resources.capsin2021
Don’t Waste your time with this Garbage App
For Almost 6 months my Restaurant group has been trying to use the horrible app. The amount of hours that have been spent programming the AI that never seems to read invoices correctly. Inventory is an absolute disaster, every week items disappear or no longer are recognized. When totals are calculated the are constantly wrong. The only way to contact them after your short onboarding is a one way email, they never actually respond to you and if they do all they say is “its a glitch, and we are trying to work on that” i could go on for days about all the issues. Why Toast partnered with them, I have no idea? Save yourself the headache and pick one of the many back office programs that are all light years better than this pile of trashShow lessChef Zodo
Good product
Love itvikkatoch
Camera capture
The auto capture feature on the camera needs a some work. Otherwise, would be an excellent app.nickwnoname
Pallavi
The best inventory solutionPallavi Joshy
Chef
ThanksChefAnod
Efficient
We've only been using xtraCHEF for our restaurant a short time but so far I absolutely love how easy and efficient it isKurtKam
Horrible customer service
Did a couple months with Xtrachef. Their customer service is horrible/barely exists. Attempted to import my invoices and assign sales categories. Anytime I had a question they would just respond with… watch this tutorial video. Often the responses to my questions took a week for them even to respond. Told them I wanted to cancel because I wasn’t getting value out of a software system I couldn’t set up. They promised better support. Nope, still didn’t respond in a week (if at all) to simple questions.
Now, I believe the system is probably worth it, set up properly. If you are a small restaurant owner like myself that’s always busy, you might also find it impossible to learn a whole software suite with little to no support. I gave two stars because I believe the system has value, theoretically.Show lessHeffhop
Great
👍👍chucho dog 🐕
Fundamentally flawed.
When it works right, it’s great. Currently, the search function in inventory has stopped working with little to no response from xtraCHEF to fix it. This has added hours to my weekly inventory count.
When using the recipe costing function, you can’t use a recipe in another recipe more than once. So if you have a recipe for Mayo and use it to make another recipe for chili Mayo, you can’t use the chili Mayo recipe anywhere else, because Mayo is already being used once. It’s a problem when the recipe is say, fried ostrich with chili Mayo. I need to use it twice or go through a lengthy work around to get it correct. I don’t have time in my day to work around an app that’s supposed to save me time.Show lessStraybullet666
