Voice by Enreach

October 23, 2024

- Added support for post-call transcriptions. - New service call timeline added for better visualizing of service call events. - Added coloring to service queues if max wait time or people in line values exceed the threshold. - Enhanced filtering of service calls. - Statistics view divided to Calls and Queues.

May 13, 2024

- Numbers attached to the queue added under each queue. - Call supervision enhanced. Supervision number can now be changed before starting the call. - The settings for supervision number and voicemail greeting have been moved under the Settings view. - Transfer calls view is renamed to Transfer. - New app icon.

January 8, 2024

New Enreach style - App has a new Enreach style with updated fonts, colors and icons. Changes - 31 day limit added to Call history search. - New call type “Callback created” added to Service calls. - Terminology consistent with the industry standards: pools are now queues. - Technical queues are now indicated with an icon in Service queue management. Technical queues are hidden by default, but can be made visible with filtering. - Added a call result text inside history view to clarify the result and direction of a call. - Media player added to call details view.

June 13, 2023

Side menu: - The user area, previously accessed via a dialog on the front page, has been moved to a new layout. - Access app device settings from the side menu. Settings: - Settings are now available in the side menu. - Additional settings added. The new settings view allows you to change previously unavailable settings. - Call transfer and call recording settings moved to the new settings view. Availability: - Terminate availability from the availability view. - Upcoming availabilities displayed in the availability view. Display number: - Default display number shown. For mobile users, the default number can change based on mobile usage.

January 26, 2023

Show additional data in callback list view - New filter option for the additional data Privacy policy changes - Added Finnish version - Ask user consent for personal data use in usage statistics New availability view improvements Directory search now searches for more fields Link to user guide added

November 3, 2022

- Sign in process now in two steps: separate views for email and password - Enreach identity support added - new sign-in process - Pool history: now displays user’s own service call history only. Previous view with other user’s service calls also available in new location. - Wrap-up: Display user’s wrap-up state on front page, and allow to end the state quicker without previous additional wrap-up screen. - Upcoming availabilities: clarified terminology on continuous availability.

October 5, 2022

- Improvements to app performance

September 6, 2022

- Pool groups (optional feature): pools are displayed divided in to groups - Search from front page: search for contacts, pools and pool users from one place - Statistics view: to improve front page performance, access to statistics is now from icon instead of tab

March 30, 2022

New onboarding process for first login: - Required permissions are explained - Updated Privacy Policy is displayed: https://www.enreach.fi/voice-by-enreach-privacy-policy Pools view changes: - Serving tab under a pool now also shows users who are in a call. This is similar to Voice Center. - Notification view is now more clear about letting user create only one notification per pool - Notification view now automatically removes a notification that was shown to user already

February 2, 2022

- Call supervising - silently listen, whisper and barge in on ongoing service calls in real time - Improvements to app performance