Cannot scan barcode
Response from developer
We're so sorry for the trouble you have had with the app. We would like to take a closer look at the issue and troubleshoot it further if possible. Would you mind sending us a private message at ilfornaioappsupport@rlvt.net so we can pull up your account details? Thank you for your feedback and patience!
Not scanning receipt
Response from developer
We are so sorry to hear you experienced trouble trying to scan your receipts. We would love to assist you and make sure you’re able to use the app without trouble. Would you mind sending us a private message at ilfornaioappsupport@rlvt.net so we can further assist you? Thank you for your feedback and patience!
This App doesn’t work
The food the restaurant is wonderful however forget the app!
Response from developer
Thank you for your feedback and for bringing this issue to our attention. We are sorry you experienced this issue and would like to make things right with your account. Would you mind sending us a private message at ilfornaioappsupport@rlvt.net so we can further assist you? Thank you for your patience!
January 4, 2018: App is Frozen
Response from developer
Heather, we are so sorry to hear you experienced trouble trying to use the app. We would love to assist you and make sure you’re able to use the app without trouble. Would you mind sending us a private message at ilfornaioappsupport@rlvt.net so we can further assist you? Thank you for your feedback and patience!
App not working on iPhone X
Response from developer
Thank you for your feedback and for bringing this issue to our attention. We are sorry you experienced this issue and would like to make things right with your account. Would you mind sending us a private message at ilfornaioappsupport@rlvt.net so we can further assist you? Thank you for your patience!
Scan receipt
Response from developer
Hi, we are so sorry to hear you experienced trouble trying to scan your receipts. We would love to assist you and make sure you’re able to use the app without trouble. Would you mind sending us a private message at ilfornaioappsupport@rlvt.net so we can further assist you? Thank you for your feedback and patience!
Nicely done app
Response from developer
Thank you for your feedback about the app. We really appreciate it and are always striving to improve! Thanks for your loyalty.
Definitely worth the download
Before dining: the app was easy to install, locate my local restaurant, review the menu, and make a reservation. I'm shy about giving up both personal information and phone access privileges but it didn't demand more than necessary to get the job done.
During the meal: I can't really overstate how well Il Fornaio's waitstaff integrated the app into our dining experience. (Ever try to redeem a reward or coupon somewhere and get a blank - or even disapproving - stare? Our server seemed genuinely pleased). I'd searched for a promo code before registering and found a code for a free dessert: it was effortless to use. So was scanning the receipt. It Just Worked.
After: I must say, I was pleasantly surprised at how many reward points I received for the meal. Also, while I did get a couple of follow-up messages after, I haven't felt spammed at all.
Of course, YMMV... but if Il Fornaio's goal was to lure me back as a customer... well, mission accomplished. Even if you only eat here once in a blue moon, I think the loyalty app is well worth downloading!
