InMoment MobileCX

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Details about InMoment MobileCX

Released
Updated
iOS Version
Age Rating
Size
Devices
Languages

August 5, 2015
October 1, 2024
9.0+
4+
35.45MB
iPhone, iPad, iPod
American English
Danish
Dutch
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Features

Apple silicon support

Developer of InMoment MobileCX

MARITZCX LLC

⭐️0 / 5

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📼7 scs

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Version History of InMoment MobileCX

2.7

November 5, 2020

- With this update you can provide app feedback.

2.6

September 23, 2020

This update introduces new branding elements and a name change from MaritzCX Case Management to InMoment MobileCX to reflect the new company name and brand.

2.5

November 20, 2018

* Added support for four new languages, Thai, Bahasa Indonesian, Korean, and Vietnamese. * Several minor bug fixes.

2.4

February 2, 2018

New in this release: Support for Response ID on the case detail view if it's been included in the view by the Case Administrator.

2.3

October 9, 2017

•The Give Feedback option has been updated to support the same 13 languages supported by the rest of the app. •Copyright updated. •Minor updates made to ensure support of iOS 11.

2.2

August 10, 2017

In version 2.2. App users can now provide feedback on the app directly to MaritzCX by tapping the Settings option and choosing Give Feedback. The following issues are addressed: - A caseworker is able to add a watcher or change ownership even if the Add Watcher or Change Owner controls had not been added to the case view by the case administrator. - Tapping an action plan on the action plan list produces a blank view.

2.1

March 31, 2017

Customer messaging has been added to the case management function. A caseworker can post a message to the customer from within the app, either by composing a new message or starting with a scripted message provided by a program administrator. The app notifies the caseworker when a customer response has been received and enables the caseworker to view the response and continue the dialog as needed—all of which is captured and preserved with the case.

2.0

November 26, 2016

Support for action planning. Frontline personnel can now access and update their ActionCX action plans as well as individual customer cases. Support or new numeric field type. Numeric fields on an case or action plan form can be used to enter currencies, target metrics, and other numeric types.

1.2

May 7, 2016

• Error connecting to European data centers • Error when selecting certain cases • Three digit numbers wrapping to new line • Root Cause not loading

1.1

February 22, 2016

- Now supports the same 16 languages as the web application - Can be configured to connect to different data centers - The caseworker can add additional Case Watchers to a case - Support for Last Modified Date and custom date fields on the case view - Misc fixes

Description of InMoment MobileCX

MobileCX Case Management is part of an integrated suite of Customer Experience (CX) tools that help CX professionals collect, analyze and follow up on customer feedback. MobileCX Case Management automates the identification of customer feedback that warrants follow up action. When follow up is needed, the case management capability creates customer cases, assigns them to and notifies appropriate action owners (caseworkers) and helps coordinate their follow up and closure. When process or practice changes are needed to make improvements that affect many customers, the action planning capability enables plan owners to invite and collaborate with participants, get status and update their improvement plans. Caseworkers and action plan owners or participants can use any combination of web or mobile access to work their assigned cases and plans. Key features of MobileCX: Receive alerts when new cases or plans are assigned to you. Quickly access and assess all of your cases and plans through a filterable inbox. Take immediate action on cases or view and update plans. Enter notes or other required information. Take additional actions as needed such as reassign, add collaborators or close. MobileCX is available for no additional charge to licensed users of InMoment (formerly MaritzCX) Case Management and ActionCX. Requirements: iOS phones and tablets capable of running iOS 9.x

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