Very good service
Reported homeless people littering and bringing junk into our alley and after I made a service request it was handled in 2 days. They also included pictures after they had cleaned it! Great service and a prompt response.
Apparently The City Doesn’t Want Us to Report
This app hasn’t worked in months. It was changed awhile ago but won’t let pothole reports be submitted. I just keep getting “311 not available errors”. I told them about the issue two months ago and they were supposedly aware and it was being worked on. It still doesn’t work. I don’t think the city really want the reports because then if someone’s car is damaged they can claim ignorance and aren’t liable.
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New update needs work
Since the update 1 week ago, it’s taking five days for Graffiti to get removed and on the old app It was done within an hour. Either it’s completed and the app isn’t updating showing completed or they haven’t got the request at all. Hopefully this will get rectified soon because the app before was really good.
Update June 3, 2024. Getting errors when submitting that the 311 system is unreachable. When I chat with FresGo, they say they are not aware of any outages. This happens so many times it’s hard to make over request through the app. You have to go to the website which actually works. This was not an upgrade but a downgrade when they tried to upgrade this app.
Update June 3, 2024. Getting errors when submitting that the 311 system is unreachable. When I chat with FresGo, they say they are not aware of any outages. This happens so many times it’s hard to make over request through the app. You have to go to the website which actually works. This was not an upgrade but a downgrade when they tried to upgrade this app.
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