Leave a Review PureFlix
Thief’s
I canceled my subscription in December of 2022 even have screenshots of it being cancelled but they had a glitch in their system where it was still charging me but I had no access to anything bring it to their attention they refused to take care of the issue but keep charging me for something I had no access now they refuse to refund the money they stole from me after fighting to get it to where they aren’t charging me anymore took 7 months and that’s 7 months of me having to pay for service that I couldn’t get access to so that’s almost $60 that they stole from me.
Response to their message I’ve already tried calling your customer support they where of no help and seemed like they didn’t know anything about the system I’m already done with this app and would never consider using it again I work hard for my money and to have it stolen like that is unacceptable.
But thanks for the response it’s only 6 months after I left the reviewShow lessSgoa
Developer Response
We recommend reaching out to our Member Services team so we can best assist you! You can contact us at 1-855-797-9690 or chat with us online at support.pureflix.com. We would love to resolve this for you!Update not great!
Before it was Great American Pureflix, it was just Pureflix. We enjoyed it. The app was easy enough to use. The kids shows weren't all super engaging for my kids, but there were a few gems. Since the app updated on our tv, the screen is somehow permanently "zoomed" when trying to watch the shows, I can no longer "search" anything, only browse and unable to quickly find what I'm looking for, and it is INCREDIBLY slow. The shows and movies weren't all super wonderful, but there were some good ones in between. Now I don't even want to be on the app. I'll probably be deleting and cancelling at this point because our favorite shows are too hard to find without browsing through every other show to get to them, only half the screen is working (yes, I tried other apps on my tv and they were all normal, so it is only Pureflix), and it takes a long time between pushing a navigational button on the remote and the selector on the tv actually moving. Very disappointing!Show lessRachel 90
Developer Response
Sometimes reinstalling the app will resolve the issues you are experiencing! If you have any questions, you can always contact us at 1-855-797-9690 or chat with us online at support.pureflix.com. We have a great team who can walk you through any troubleshooting 💙Still unimpressive
Pureflix has done a lot to fix it’s user friendliness, but it still has a long way to go. There is so much campy content to sift through on here, every other show or movie is low quality and unwatchable. I don’t imagine the content coordinators themselves would watch half the content on the platform. There categories are also strange and the set up does not prioritize better content over lower budget content, making finding something decent to watch always a task. The shows that are any good haven’t updated there seasons so you can only watch about 5 episodes. They don’t have all of Heartland which seems to be a major watched show.
Also, about half the content right now won’t play on our hdmi cable, we can’t be the only people with screen casting issues, I’m sure this is a major bug. After we go through the effort to sift through the movies and shows and find something decent we are disappointed almost every time now to find that it won’t cast onto our tv.
Pureflix still has a long way to go if it wants to attract customers and retain them. It is simply not a good competitor for these other streaming apps yet.Show lessColorado Family of 4
Developer Response
Thanks for the feedback! All suggestions and thoughts are taken into consideration and we are consistently working to update our apps and site for a more enjoyable user experience. We'll pass this along to our team! For now, our Member Services team would love to help you out. We recommend reaching out to our Member Services team so we can best assist you! You can contact us at 1-855-797-9690 or chat with us online at support.pureflix.com. We would love to help!