Good people
Love them
Flying with you to the Slots
Great job and thanks kudees
Very accessible to blind users
This app is very easy to use with VoiceOver on an iPhone. I am completely blind, and I have no issues using this app.
No ride provider info on app
Appt. was super quick, but it took hours to get picked up after appt., because the app never gave me the ride provider company name or number to call.
It was stuck on submitted. Called help center several times to say app still says submitted with no ride provider. They gave me the ride provider name and confirmed my appt., but no ride provider number to call. I googled the company name, but it was out of service. Help center would transfer me to the main line, but there was either no answer, was told that they didn’t take my insurance anymore starting jan 1st (although they just took me to the appt.), the phone would keep ringing, and the automated system said it was closed and hung up…the list goes on.
I finally got picked up by the same ride provider that took me to the appt., but only because I called my actual insurance and they called the ride provider themselves to tell them I was ready for pickup. The ride is over and complete, however, the app still says submitted and no ride provider and to call the help center like the appt. & rides never took place.
A glitch and stuck on submitted? Someone never hit the approved button to give me the ride provider info. I needed? Idk
It was stuck on submitted. Called help center several times to say app still says submitted with no ride provider. They gave me the ride provider name and confirmed my appt., but no ride provider number to call. I googled the company name, but it was out of service. Help center would transfer me to the main line, but there was either no answer, was told that they didn’t take my insurance anymore starting jan 1st (although they just took me to the appt.), the phone would keep ringing, and the automated system said it was closed and hung up…the list goes on.
I finally got picked up by the same ride provider that took me to the appt., but only because I called my actual insurance and they called the ride provider themselves to tell them I was ready for pickup. The ride is over and complete, however, the app still says submitted and no ride provider and to call the help center like the appt. & rides never took place.
A glitch and stuck on submitted? Someone never hit the approved button to give me the ride provider info. I needed? Idk
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Easy to use!
The app easy to use. I set up my rides and if I need to cancel, I just go in cancel and submit. No waiting on the phone and having to repeat yourself over and over. Easy as 123.
Thank you access2care!!!!
Thank you access2care!!!!
Missed appointments
I have used them almost a year!!! They have made me miss appointments 3 times in the last 2 months… twice they say I called the day before!!! My appointments are critical and I would not schedule the day before for the reason of them to tell me that!!! I wish there was another way to find rides that is covered by insurance!!! 😞😞😞
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No service
They have canceled my rides like 2 times and the representatives are rude ! Shorty
Always Available
This company has its “stuff” together! Highly recommend. Admin Staff & Drivers are Top-Notch.
Thank you!
Thank you!
Help
For some reason, it won’t let me schedule a ride like every time I go to reason for a visit it won’t let me put anything
Transportation Rides
Access2Care is a great source for when you need them to go to appointments and back to your destination. Very comfortable and reliable. Thank You.
Does this work for anyone at all
I have tried to schedule several rides now and no one ever shows up.
Awesome
I love it
App not showing driver details
The app used to show the driver’s name, car color, and contact info — but now it doesn’t show anything. Because of this, my mother even got into the wrong car recently. We’ve called support and tech help multiple times, but no one seems to know how to fix it. Restarting or reinstalling doesn’t help. This is a serious safety issue and needs to be fixed
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Excellent app
The app is useful for scheduling rides for my appointments and pharmacy visits. If I ever have an issue, calling and getting help is quick and easy. I highly suggest using the Access2Care app if you have access to it.
Easy site
Very easy site to use
Excelente
Es rápido de solicitar un viaje, tiene cada detalle especial para un viaje seguro
It’s a good app
My downfall is wen they cancel a ride it won’t tell you why I scheduled a ride ahead the day before my scheduled appointment it got canceled . And some drivers show up late .
Medical transportation
This app makes scheduling medical transportation so easy its awesome
Terminally Ill Patient
Very Disrespectful and Unprofessional Treatment from all representatives
A suggestion
I would appreciate the option of requesting Lyft Silver (for Disabled or Lyft Pink with Female Drivers
