Schedule
You cut express service to 109 and raise our pass 15%
Port Authority Bus
The schedule says there is a 5:37am bus from Jon Bon Jovi restatop to the PA. It never shows up. Why put it on the schedule if you don’t provide the service.
Not customer friendly
You can’t purchase a ticket for someone in the app. It doesn’t allow u to send a ticket to anyone unlike Greyhound, where u can buy a ticket and forward it to someone. Which by far is better. I’m not sure what’s the purpose of this level of ignorance with academy
Bad App
Genuinely an awful app to use. UX makes no sense. Buying tickets it’s a nightmare. Getting directions is bad. Getting schedule is worse. It’s all so bad. So bad.
Consistency Issues
Buses have continuously not shown up this summer for routes I have been taking for years. In addition, prices have gone up for worse service.
Just say’n
Silver Pass is so easy but sometimes difficult to open in Port Authority n employees off no assistance
Stupid app
They have a limit on how many times you can swap your account to different devices, WHY? I cannot let my family use my leftover tickets thanks to these stupid jerks
Service changes
Service changes should be noted when happening daily. In real time, on the app. I get alerts that disappear and takes you app once you click on it but cannot read the full alert.
***Please do something about Jackson NJ to PortAuth!! Drivers never know the scheduled stops!!
The 6:25 scheduled stops are Jackson and Monmouth.. NOT 109, and NOT PNC. This is supposed to be an express bus from monmouth.. Why every day, and every driver can decipher the schedule baffles me. Commuters are frustrated having to instruct the driver on scheduled stops. They should know this!
Worst bus company ever
Academy is the worst bus company ever. Not only have they raised there prices every year. Where other bus companies have been able to keep the same prices. They have also taken away buses from routes. There is no reasoning to their madness. How do you continue to raise prices for such terrible services?
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Terrible Service
Constantly cancelling buses brutal
Schedule
You cut express service to 109 and raise our pass 15%
Service changes
Service changes should be noted when happening daily. In real time, on the app. I get alerts that disappear and takes you app once you click on it but cannot read the full alert.
Service Alert doesn’t work
The notification was is displayed and then gone. Check the service alert in application, no alerts. That issue has to be fixed.
Quick and easy
It was the easiest and most convenient way to purchase a bus ticket. No hassles no problems.
Needs a quality of life update
It’s entirely annoying to navigate. To view updates you need to go to “directions” or the middle button first then you can view your account and other options. Notifications to phone don’t show up in the app or at least I can’t find it. And they should have the schedule updated in the app rather than open your phone browser to pull up the PDF. Needs re working.
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Bus from Wall Street to nj
Last two weeks bus from wall street along route 36 is absolutely out of schedule. It never comes at 4:23
***Please do something about Jackson NJ to PortAuth 6:25a Driver!!!
Driver is clearly unable to handle a vehicle of this size. Repeatedly running into the shoulder area hitting curbs, poor steering control on highway, inability to maintain lanes. It’s almost like he’s unable to do 2 things at the same time. He has veered off quite a few times on 195E into the shoulder lanes where the tire ruts wale him up. (It happens everyday).
Forgets to put the bus in park when people are boarding and the bus jumps in gear! Someone in going to get hurt..
Forgets to put the bus in park when people are boarding and the bus jumps in gear! Someone in going to get hurt..
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Outdated and lazy UX design, scattered information
Outdated UX forces you to spend 90 minutes on something that should've taken 10. The app expects you to know the area. You must cross reference with Google Maps, Browser (Chrome or Safari, etc), and this poorly-designed app to plan your route. Whoever approved this app for production isn't aware of what commuters need.
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Bus stop
Academy should add back the Celia Cruz rest area stop, formerly known forked river rest area. They should add it back.
